Senior Project Manager Brands - 12 month FTC

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Job Description

What's in it for you...
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...
• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and
many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to
develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and
PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away
from work.

As the Senior Project Manager on Third Party Brands you will support the 3PB Head of Customer Experience to create and deliver the 3rd Party Brands' Customer Experience strategy by creating, leading and executing customer-centric projects. You will be responsible for identifying, developing, and delivering specific projects under the umbrella of Customer Experience. You will be motivated to work at pace, driven by complex problem solving managing multiple stakeholder teams and have strong relationship building, influencing and communication skills.

What you'll do
Your key accountabilities will include

• Governing brands' Customer Experience on M&S.com including: error tracking an reporting, error resolution with partner teams, site updates with partner teams (DLPs, promotions, GNAV etc)
• End to end .com CX improvement for 3PB measured by conversion rate improvement at all stages of a product's selling lifecycle including attributions, buyability, returns.
• Over-see the implementation of the Brands Performance Scoring to guide partner teams (.com, commercial, marketing) how to prioritise their work with our brands
• Support partner teams with the Levels of Service they offer our brands as dictated by the Brands Performance Scoring Brands Value Added Services strategy for insights and trade marketing and work with the brands team to "sell" to relevant brands (both existing and new to M&S)
• Own identification and setting of KPIs for projects. Partner with teams to create reporting. Layout a clear roadmap and commit to regular reporting vs KPIs to the 3PB LT and other stakeholders as required
• Align with key business partners and keep them engaged throughout the project lifecycle
• Lead multiple cross-functional stakeholders across the business to ensure successful delivery of change
• Identify and flag risks and issues, and initiate appropriate corrective action where required
• Identify where projects can be expanded to 'go further' than 3PB to impact and drive improvement across the M&S business; understand and detail interdependencies between projects and across Business Units
• Own creation of business cases and create / coordinate implementation plans and execute successively
• Direct and coordinate internal and external resources (SMEs, Stakeholders and partners) in a cohesive manor to ensure project success
• Work with Product Owners through feasibility and design of the project ensuring the right solutions are implemented

Who you are
Your skills and experience will include

• An experienced Senior Project Manager with a background in leading project/programme management
• Commercial e-commerce experience
• Able to demonstrate a proven record of scoping, building and delivering complex and fast paced projects, to time, cost, scope and benefit
• Exceptional communication skills with the ability to challenge, influence and inform senior stakeholders
• Ability to navigate difficult conversations, understand sometimes conflicting priorities and find solutions
• Experience of delivering change programmes
• Experience of working in a matrix organisation
• Comfortable with ambiguity, with the ability to adapt quickly and expertly

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team,
so we can try and put steps in place to help you be at your best through this process.

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About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the Team

From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.

As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-driven colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial drive to join us on our journey.