Senior Insight Analyst

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Company Description

Job Description

Retailer Customer Success is a modern service team transforming the way we serve our Retail Clients with new and updated tools to help our teams get the job done quickly and easily. We are a team that partners with retail clients to fuse data, science and the talents of our people to provide measurement and improvement for clients and markets we serve. We are a key service link between NIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and services.

This role is for a Senior Analyst in the UK Retailer Response Team. You will be working in an established team supporting the wider Retailer Services team with the responsibility of owning deliverables and projects that deliver the basics and add value to our data for our retail and internal clients. Being flexible, adaptable and able to work on several clients/projects at one time will be key. As well as client-based work, there is a need to support the identification and implementation of new tools and ongoing improvements in efficiency and effectiveness in the way we service our clients going forward. The role also requires supporting the Retailer Response Team Leader and the development of junior members of the team. Finally, you will be responsible for identifying and logging sales leads and opportunities and working closely with the Commercial lead on accounts.

You will also be a key member in our new Customer Support roll out with retailers, which will provide tech enabled, retailer specific support across designated accounts. You will receive specific training to support this.

Key Accountabilities

Overall

• Support the Retailer Response Team Leader
• Consult with Retailer colleagues and clients regarding briefs, requests and queries
• Manage the end-to-end process of briefs, projects and requests
• Support usage of current data extraction tools and deployment/training of new data delivery tools to clients (Discover)
• Ensure the services provided to clients/Retailer Services team are timely and precise according to business needs and specifications whilst embracing the company's quality standards
• Build strong relationships with Retailer Commercial team and support revenue generation
• Support the NPS process with excellent client relationship building and servicing
• Contribute to progress and success measurement reporting
• Undertake and support the Global Academy process
• Endorse our core Principles in everyday working

Retailer Response Team

• Contribute towards achievement of Customer Success objectives
• Trouble shoot and resolve queries from internal/external clients to achieve satisfactory outcomes related to data, servicing, Discover set up and deployment, needs and specifications whilst meeting the company's quality standards
• Be an expert in our core services including Retail Measurement Service, Consumer Panel Service and Omni
• Completion of Discover, Dynamics and Mission Bi-Lingual accreditation
• Contribute and help lead Weekly Team meetings for workload management and support across the team
• Lead and support Thought Leadership initiatives in Retailer Services
• Help to identify how we can make our current ways of working and deliverables better and more efficient
• Support the allocation of work based on the current team workload capacity and the skills of the team
• Support the new starter/new to team onboarding process
• Support the Global Academy process including self-accreditation including completion of Bronze and Silver (or in progress)
• Share best practice within the Retailer Services team and wider business
• Build strong relationships with our Operations team
• Contribute towards half and full year progress reviews

Analysis

• Develop understanding of the UK Retailer structure, industry trends, competitors and opportunities for NIQ
• Identify appropriate data sources and tools to best answer questions
• Confidently talk about our data with colleagues and clients and advise on where and how we can best add value through our analysis
• Analyse and present findings to key stakeholders within given deadlines

Requirements

• Able to function independently and in a team environment
• Demonstrated ability to work in a highly collaborative environment
• Expert interpersonal skills and oral/written communication skills
• Project management skills including organizing others and time management
• Good analytical and problem-solving capabilities
• Create and maintain positive working relationships with key stakeholders
• Ability to coach and develop others in the team

Qualifications

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion