Workday Experience Analyst - 9 month FTC
About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence
AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview:
We're looking for a Workday User experience analyst to join our People services team on a 9-month fixed term contract.You'll play a key part in enhancing, streamlining, and simplifying the Workday experience for candidates and employees across AXA. Your insights and analysis will support the continuous improvement of all People Services activities, ensuring a seamless and user-friendly journey for everyone involved. If you're passionate about delivering exceptional user experiences and have an expertise for identifying opportunities for process improvement, we'd love to hear from you!
Key responsibilities:
• Collaborate with People Teams and users to identify process improvement opportunities and enhance efficiency.
• Facilitate solution discussions focused on user experience, working with process owners.
• Handle first-line Help tickets, troubleshoot user issues, and act as a change agent for system improvements.
• Support user training, develop SOPs, and create guidance materials for Workday processes.
• Assist in testing system changes and coordinate releases and integrations with operational teams.
• Gather user feedback through focus groups and meetings to drive system enhancements.
• Manage data integrity, support reporting needs, and ensure data quality for informed decision-making.
• Consult with stakeholders and technical teams to implement technical solutions and improve business processes.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Your skills & experience:
• In-depth knowledge of Workday, including system functionality and backend processes essential.
• Proven experience in implementing service improvements and process enhancements.
• Ability to manage multiple priorities effectively, with flexibility to re-prioritise as needed.
• Experience with analysing reports to identify gaps in data and process errors.
• Strong problem-solving skills with a proactive and innovative approach.
• Exceptional attention to detail.
• Solid understanding of IT tools and Microsoft Office applications, ensuring accuracy and efficiency in HR system updates.
• Excellent written and verbal communication skills.
• Familiarity with Data Protection Act, FCA regulations, SM&CR, Right to Work checks, and Home Office systems desirable.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply:
To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to sophie.2.guest@axa-uk.co.uk.
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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