Technology Manager

What is the opportunity?

This is an exciting opportunity for a person seeking challenging role in an evolving landscape and to be part of a team which is supporting Group IT on a new technological & transformational journey.

The person will be joining a team which works with a wide range of IT, Business and Security teams across group's different towers providing ample opportunities for continuous learning and development.

In this Role, you will

• Own and handle a portfolio of technical services underlying business services for the Bank.
• Own and handle the Intellectual Property (IP), which includes end to end knowledge management through technical artefacts, for assigned technical services.
• Apply site reliability engineering principles for managing services efficiently.
• Work towards improving reliability and quality of service through Dashboards, Monitoring & Alerting, Automation, SLOs, and Resiliency.
• Measure and optimize system Health and performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement.
• Partner with other teams to assess and improve the design of IT services and ensure that the necessary operational requirements are considered for all Technical components.
• Propose and assist with proactive maintenance including performance and capacity management, develop expertise in the Bank's diagnostic tools and recommend configuration.
• Deliver an effective Level 2 support for both incidents and problems, identify and recommend solutions to fill gaps that may arise.
• Managing risk:
• By reviewing and approving technical changes impacting technical components of the service.
• By ensuring currency/lifecycle of technical components are kept up to date.
• By recording and managing issues on risk management tool for relevant tech components.

What will make you stand out?

Your 10 + years of experience will include Technical Service
Delivery, ITIL and /or Quality process.

A strong customer focused background and commercial awareness, with experience of leadership and management of teams will make you stand out!

Previous success in technical engineering and coding experience beyond simple scripts will give you an advantage.

Demonstrable ability to communicate service technical topics/initiatives to both technical and non-technical audiences.

Experience in dealing with outsourced service teams, vendor and relationship management is key to being successful in the role.

Essential Qualifications

• Bachelor's degree or equivalent experience in computer science or related field
• ITIL Certification or equivalent
• SRE Certification
• DevOps Certification or equivalent

More about the team

This role is within a team that forms part of Technology Services, which supports its varied customer base through a variety of complex application services. These services are made up of number components that include application code, hardware, middleware, network, database and third party products.

This team supports the Bank in ensuring it maintains resilient technical services both now and into the future. In performing this function they assess the impact of all change including design, volume, and currency and security requirements. They also support the Service Delivery Manager who has overall responsibility of the services.

This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 monthspaid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - People Manager
• One Group, one team - People Manager
• Accountable - People Manager
• Accountable - People Manager
• Manage Risk - People Manager

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.