Technical Lead - Onsite Deskside Support

About the job you’re considering

We have an exciting opportunity to join Capgemini as an Onsite Engineer in our End User Experience (EUE) department, supporting a broad span of high-profile clients in our vast portfolio. At Capgemini we pride ourselves on our people because we know they are the heart of what we do. Embodying this in the day-to-day, our EUE Onsite Engineers are encouraged to grow and develop in the role’s fast paced environment, thriving as you build on your existing experience and bringing that knowledge to the fore.  

Your role

Joining our dedicated EUE team, you will:

• Possess 2nd line responsibility for resolving incidents to SLA  Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes  Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake NSR tasks to agreed timescales  Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.  Install & configure software and hardware

Important Note: This role is an onsite position with a need to be on client site 5 days per week (Monday-Friday) in Knowsley, you will also facilitate Smart Hands and On-Call services, including obtaining IPAF Operator certification to be able to safely work at height.

Your skills and experience

An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 11 & Windows 10), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
Experience handling LTSC Channels and KIOSK is highly desirable
Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette  

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain BPSS clearance.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want’ mean for you?

We realise a Total Reward package should be move than just compensation.  At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality.  Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts.  A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future.   By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.  

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported in 2022 global revenues of €22 billion.

Get the Future You Want | www.capgemini.com