Team Leader Income Protection Claims

What is the opportunity?

An exciting opportunity for someone looking to grow as a leader within the Group Risk area. Play a key role in mentoring and developing. Work closely with internal and external partners, to make a meaningful impact on customer outcomes.

In this role, you will:

• Lead and coach team members to reach their full potential in terms of performance and service delivery.
• Develop and implement initiatives to improve service and enhance the Customer First model.
• Handle customer issues while ensuring compliance with Legal and Regulatory guidelines.
• Collaborate with partners to drive operational improvements, increase efficiencies, and reduce risks.
• Analyse management information to support long-term planning and ensure high service standards are met.

What will make you stand out?

A wealth of experience, ideally over three years in Financial Services, with a passion for leading and motivating teams. Attention to detail, combined with excellent decision-making and problem-solving abilities, ensures smooth operations and compliance. Ability to thrive in fast-paced environments, with a high level of communication skills, influencing, and relationship-building. A proactive, energetic approach helps you deliver high levels of customer service and continuously improve team performance. Prior experience in Income Protection Claims, QFA qualified or working towards the qualification.

Essential Qualifications

APA Life qualification.

More about the team:

The Income Protection Claims Team is dedicated to efficiently handling and processing all claims arising from the company's Individual and Group Life Assurance policies. We play a crucial role in ensuring our customers receive the support they need when handling their Income Protection claims, working closely with both individual and corporate clients.

This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in person collaboration exact frequency to be agreed with manager.

#li-hybrid #ij-hybrid

Why work with us?

The Bank of Ireland company culture prioritises work life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us, we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - People Manager
• One Group, one team - People Manager
• Agile - People Manager
• Accountable - People Manager
• Manage Risk - People Manager

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form: https://careers.bankofireland.com/reasonable-accommodations and one of our recruitment team members will be in touch via email.
Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.