Store Manager

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Who we are

We're Tapi, a flooring retailer with a difference, and we're here to change the world (well... the flooring world at least). We've started a revolution and it's contagious. In 7 years we've opened over 170 stores and with a flock of mobile showrooms buzzing around the country, we're serving our customers like they've never been served before. We've rapidly built our position as number 2 in scale, and number 1 in service in the UK since we were born. And we're not stopping there.

Our (not-so-secret) secret to our success is our people. We aren't just a company, we are one big Tapi family: where everyone matters. We work as a team, try to do the right thing, and are always on the lookout for ways to be better. And we have an exciting opportunity to join us, as a Store Manager.

The Opportunity

This is an exciting opportunity for an inspiring individual with strong, proven leadership skills to join a great team. Taking responsibility for the overall running of the store, you will be responsible for cultivating an environment focused on the customer and will lead your team to deliver high levels of customer service and drive performance through sales.

As an inspirational leader, you will empower your team to be at their best every day and coach them to provide our customers with a best-in-class service which sets Tapi apart from its competitors - and have some fun while you're at it!

We like to be the best at what we do, so you will take pride in exceeding sales targets and promoting an energising sales culture in store.

The Big Package

• 25% colleague discount
• Salary sacrifice pension
• Share of profit bonus scheme
• Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
• Employee Assistance Programme
• A day off for your birthday
• Cycle to work scheme

Your Responsibilities

Leadership & Management

• Create an enjoyable, engaging, and great place to work for all - that's what it's all about after all!
• Effectively lead your Tapi team.
• Responsible for recruiting, training, and developing your team to exceptional standards.
• Regularly monitor colleague performance to ensure it is at its best.
• Provide new colleagues a complete Tapi induction to enable them to be at their best.
• Manage multiple fitting teams to ensure the highest levels of customer satisfaction.
• Effectively manage rotas to meet demands of the business.
• Manage all employee data and timesheet submissions.

Store Operations

• Ensure your Store always provides an outstanding experience for customers, colleagues, Fitting partners & Contractors.
• Create an all-inclusive culture where everyone's contributions are valued including our fitting partners.
• Oversee the stock control process.
• Build the brand within the area by building relationships with local businesses.
• Develop strong relationships with all Tapi colleagues, our suppliers and with local Tapi stores.
• Maintain a high standard of personal presentation set for the Store and that of the team, fitters and contractors that enter our customers' homes on behalf of Tapi.
• Maintain exceptional store standards.
• Comply with Health and Safety to create a safe environment for staff, fitters and all 3rd parties that visited the site.

Sales

• Strive to exceed Store and personal sales targets.
• Maximise profit through effective margin and cost control.
• Manage and support all parts of the sales process.
• Ensure that all customer leads are followed up with outstanding Tapi service.

Customer Satisfaction

• Resolve all customer issues and complaints speedily and effectively.
• Ensure we always exceed customers' expectations to encourage recommendations and repeat business.
• Ensure that all customer interactions are followed up immediately and given outstanding service.
• Ensure excellent communication to customers throughout sales process.

About you

You're naturally self-motivated, results driven and lead by example. You understand how to get the best out of your team, enabling them to be at their best every day. You possess strong leadership qualities, with demonstrable experience in Store Management in a similar retail business and are a great team player, creating a team that works as one unit.

People are your bag - you get them, you understand them and importantly, you can sell to them! You put people at the heart of what you do and ensure that your team work to this ethos too.

You're up for a challenge and thrive on a busy schedule. You're always on the lookout for ways to improve things for customers and colleagues - You have a bias towards action.

Good judgement is key - you don't shy away from difficult conversation and manage them with Tapi charm, dealing with challenges but ensuring the best outcome.

You're organised and understand how to run an efficient and effective store operation - nothing slips on your watch!

Flexibility is a must, so you will be happy to work Saturdays (with a day off in the week of course!), every other Sunday (with a good Sunday working rate)

ONETAPI LEADERSHIP BEHAVIOURS:

We believe we're at our best when we come together as a team, united in our obsession to put the customer at the heart of everything we do. This is what our ONETAPI Leadership Behaviours are all about.

When you join, you not only join a great business, but the Tapi family bought together by our shared principles that keep us focused on what really matters. Our ONETAPI Leadership Behaviours are:

- We treat every customer like they're our Nan!

- We sell inspiration

- Dream big think scientifically

- We live with a curious mind

- We Do Things The Tapi (Family) Way

- We're pioneers not settlers

- We have a bias for action

Like what you hear? Apply below - you wont regret it!!

Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.