Senior Technical Support Engineer - NCR

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Senior Technical Support Engineer role based in Eastbourne, East Sussex.
Mission/Purpose
• To provide technical support to all Product Companies, Service Technology Centre's, Customer Centre's and Divisions for all products / E-Parts that have been designed by the Eastbourne Product Company.
• To provide support to the Eastbourne Product Company for every product that has been developed through the NPI process.
• To provide support to the development of new products

Main Responsibilities
• Investigate issues with internal production, inter-site return and field returned products, producing 8D reports where required.
• Carry out data mining and analysis to track trends and ensure that failure modes are being resolved effectively.
• Ensuring all investigation workloads of the NCR team are managed and addressed in a timely fashion
• Explain and present to key accounts teams and customers the findings of any investigations.
• Able to manage own workload, supporting engineers with process and supporting lead engineers and managers with strategic decision making.
• Propose, obtain agreement and implement Copy Exact changes as required to ensure no customer non-conformities or interruptions to E-Part manufacturing.
• Ensuring all current information is handed over smoothly and H&S issues highlighted, when handing over to the escalations team
• Carry out and report on evaluation and compliance testing to EN Standards (e.g. EMC and Electrical Safety) for new and existing products.
• Resolve Customer, Sales and Service Teams' product application enquiries and issues, providing final level support via escalation to Technical specialists when required.

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