Senior Service Management Consultant
About the job you’re considering
We are seeking a Senior Service Management Consultant who wants to grow their career and delight customers. The ideal candidate will have experience of shaping, developing and implementing Service Management and Service Integration deliverables, conducting research and performing analysis. This may be working independently or as part of a team.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your role
- Provide consultancy to deliver the full spectrum of services needed to assess, plan, design, prepare and deploy our Service Integration blueprint.
- Use our proven business change approach for implementing Service Management solutions. You will use techniques like Service Maturity Assessment and requirements gathering and be able to articulate the business benefits with clients, either in a pre-sales setting or during transition and transformation phases.
- Manage and lead workshops and work streams as needed and work either individually or within a larger programme team.
- Provide input to bids and assist in presenting proposals to potential clients.
- Oversee specific/multiple work streams and Work on transition and transformation programmes which result in the creation and activation of SIAM operating models.
You can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.
Your skills and experience
- Knowledge of SIAM implementation and transformation.
- Knowledge of ISO20000, AI Ops, Cloud, SACM, Digital Service Management and Digital Adoption.
- Knowledge of IT service management tool suites including those provided by ServiceNow.
- Operational management/service delivery experience (customer and/or outsourcing environment)
- Experience of developing core service management processes and reporting, aligned to the ServiceNow and other service management tool suites.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does ‘Get The Future You Want ‘ mean for you?
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere®. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will help you, every step of the way.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a growing company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a liable and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is believed by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.