Senior Service Engineer

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15th October, 2024

Senior Service Engineer

We are seeking an enthusiastic Senior Service Engineer to join our committed team! If you have a passion for problem-solving, exceptional analytical and interpersonal skills, and the ability to translate complex technical details into clear, accessible information, we'd love to hear from you!

As a key decision-maker, you will bring a solutions-focused, innovative, and logical mindset to help us achieve our business goals. In this role, you'll provide top-notch technical support, carry out preventive maintenance, and repair a range of analytical laboratory instruments. You'll enjoy a mix of independent work and collaborative team efforts in a supportive and engaging environment.

Position Details

• Location: Hawarden, with possible travel to other ALS sites in the UK and Europe.
• Work Hours: 37 hours per week, Monday to Friday.
• Employment Type: Full-time, Permanent.

Key Responsibilities

• Conduct preventative maintenance, fault diagnosis, and repairs on laboratory equipment.
• Respond promptly and professionally to service requests.
• Collaborate with the Analytical Service Engineering Team to ensure high-quality support to laboratories.
• Manage spare parts inventory efficiently.

Required Qualifications and Skills

• An HND or higher in Chemistry, Engineering, or a related Scientific Field.
• Candidates without formal qualifications but with significant Field Service Engineering experience (especially with instrument vendors) will also be considered.
• Experience with specific vendors like Agilent, Thermo, Waters, Varian, Dionex, and Skalar, and proficiency in handling instruments such as GC/FID/MS, LC/MS-MS, ICP/MS/OES, and other analytical tools.
• Previous experience as a Service Engineer, Test Engineer, or in a Technical Support role.
• Experience in the Life Sciences or Pharmaceutical Laboratory field is advantageous.
• Ability to manage multiple tasks, prioritize workloads, and maintain quality output.
• Strong communication skills (both verbal and written) and the ability to interact across various levels.
• Competence in IT and instrument vendor software is beneficial.
• Willingness to travel within the UK for business purposes.
• An eagerness to learn new skills and participate in training programs.

Employee Benefits

• Starting with 25 days of annual leave (increasing to 30) plus 8 public holidays.
• Option to buy additional leave.
• An Enhanced Company Sick Pay Scheme.
• Recognition Awards through the 'Celebrating Success' program.
• Perkbox membership for discounts and wellness resources.
• Support for learning/study.
• Enrollment in the Group Personal Pension Plan.
• On-site car parking.

This role is ideal for a motivated professional who excels in technical service delivery and is eager to grow within an international testing and analytical services company.

Note that visa or sponsorship support is not available for this position.