Senior Manager, Operational Resilience Implementation Lead

What is the opportunity

This role is a very visible role enabling the role holder to work closely with the Senior Leadership Team and to have extensive exposure to all areas of BOI UK. This role supports the BOI UK operating model focusing on niche markets and key solutions, and serving customers brilliantly through agile and nimble processes and systems, of which operational resilience is a key enabler of the strategy.

This role also requires on-call work for a minimum of one weekend per month to monitor incident management response and communication.

This role may also require line-management of at least 1 individual.

In this role you will:

• Lead the First Line of Defence components of the Operational Resilience Roadmap programme and transitioning this into BAU, ensuring compliance with the Operational Resilience regulatory expectations and policy guidance
• Own, improve and maintain the operational resilience framework, standards, procedures and control environment, working with Second Line of Defence to ensure alignment to the wider operational risk polices and frameworks
• Lead the design and embedding of a strong governance and control capability, maintaining the First Line of Defence Operational Resilience Governance Forums, and ensure documentation remains up-to-date and fit for purpose
• Act as Subject Matter Authority to senior stakeholders Important Business Owners, Services Owners and BOI Group teams supporting Important Business Services, ensuring that all business change needs are effectively captured, documented and acted upon
• Act as the Subject Matter Authority and partner between Important Business Owners, Service Owners and third parties supporting the delivery of the operational resilience of Important Business Services, in line with the Sourcing Governance Policies and frameworks.
• Responsible for the uplift in operational capability and knowledge across BOI UK for Operational Resilience, including embedding appropriate roles and responsibilities through the Bank and into the BOI UK Culture standards
• Own and improve robust and scalable methodologies for identifying Important Business Services
• Own and improve Impact Tolerance setting for identified Important Business Services
• Own and improve the scenario testing requirements to identify vulnerabilities to remaining within Impact Tolerances
• Prepare end to end testing for Important Business Services to ensure they can remain within Impact Tolerance for severe yet plausible scenarios
• Delivering and leading workshops with key stakeholders to complete scenario testing of Important Business Services
• Agree actions plans with stakeholders where vulnerabilities to Impact tolerance breaches have been identified
• Lead the annual Self-Assessment on our compliance with the Operational Resilience Regulation and guidance.
• Lead and prepare Senior Executive reporting, detailing adherence to the operational resilience regulation and other necessary analysis of management information and data requests

What will make you stand out?

Demonstrable experience as a leader or change agent

Extensive knowledge of the operational risk and resilience regulatory landscape in Financial Services

Extensive control testing experience in an operational setting within a financial services organisation

Knowledge of business continuity and crisis management concepts

Demonstrable track record implementation operational resilience or operational risk and ability to perform regulatory or standard gap analysis

Ability to multi-task and manage multiple projects / workstreams simultaneously

Ability to lead in a matrixed cross-functional environment, work collaboratively, and with a high level of autonomy - you will be required to manage all aspects of operational resilience programme delivery and oversight

Strong and clear communication skills, with experience of managing dialogues with both Senior Management and third party suppliers

Proactive, innovative, adaptive and agile mind set

Highly organised and proven ability to work under pressure and deliver to tight deadlines

Strong analytical skills, comfortable interrogating data, able to review and evaluate a wide array of materials leading to key insights and robust evidence that form the basis of logical judgement / set of recommendations

Strong planning skills - ability to report project status accurately and clearly articulate issues to governance and stakeholders

Effective at making decisions and delivering great outcomes

Empathetic with a high degree of emotional intelligence

At ease with ambiguity, uncertainty and changing environment, and not be afraid to change the status quo to deliver the best outcome for customers

Essential Qualifications

There are no minimum educational requirements for this role.

More about the team

The new BOI UK operating model and business structure is designed to build on our niche strengths and expertise, break down silos, reduce complexity and support the delivery of our strategy across the UK.

The UK Operations Functional unit is a key enabler of this strategy and is responsible for all personal and business customer/account servicing, debt management, customer relations (vulnerable customers, bereavements and complaints), operational resilience, IT and Information Security and supplier management & governance in support of all solutions/Business Units, enabling standardisation, consistent service quality and best practices sharing.

Within UK Operations, Operational Resilience is a key team ensuring effectiveness through managing the associated risks to our operational delivery stability of the Bank and being able to recover rapidly from disruption. As a result the role is the first line operational resilience (including business continuity, crisis management and OCIR) team and a key pillar in the UK elements of the Group's Fit for the Future programme. Operational resilience is measured through the data we collect and analyse so future improvements can continuously be implemented as part of our resilience journey

Why work with us

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 26 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• One Group, one team - Self
• Amplify Capability - People Manager
• Manage Risk - Self
• Champion Transformation - People Manager
• Customer Focused - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.