Senior ER Consultant - 12m FTC

We're looking for an experienced Employee Relations Consultant to join our dynamic ER team on a 12-month fixed-term contract, supporting line managers across the business on a wide variety of complex and high-volume employee relations cases. This is an exciting opportunity to play a crucial role in guiding managers through sometimes challenging circumstances and acting as a trusted advisor, voice of reason, and ER expert.

With each Consultant managing between 70-90 live cases, you'll need to be highly organised, detail-driven, and calm under pressure. You'll also work closely with HR Business Partners and external stakeholders such as solicitors, occupational health providers and ACAS to achieve the best outcomes for our people and the business.

What you will be doing -

• Manage a complex caseload of ER cases (UK Group and Gibraltar), escalating high-risk matters to the Team Leader when required.
• Act as the first point of escalation for high-risk cases and support other ERCs with complex matters.
• Collaborate with Team Leaders on training needs across the business and legislative updates.
• Work on early conciliation (ACAS EC) cases and support with settlement agreements as required.
• Review and amend high-risk case documentation, including formal letters and meeting notes.
• Conduct audits and reporting across key ER metrics such as case durations, suspensions, and long-term sickness.
• Support system management in CCM/Empower (e.g., note removal, issue escalation) and assist with supplier setup and invoicing.
• Contribute to continuous improvement through project work and ad hoc support for the ER Team Leader

Who we are looking for-

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:

• Have good knowledge of Employment Law, and experience of a wide range of Employee Relations work.
• Have Case Management experience including: Conduct and Capability, Long Term Sick and Grievances
• Be proficient with IT and be comfortable working across different HR systems
• Have an understanding of Retail environments, experience of providing advice to Retail managers, and a CIPD qualification, although these are not essential

What we offer

Our roles offer more than just a job, you'll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: -

• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts: Discounts at a range of high-street retailers
• Financial: Competitive salary, pension, and bonus schemes.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative).
• Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind.

More about evoke

We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke.

At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!