Senior Community Administrator

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.

We provide safe, compassionate and high quality hospital and community care to over half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £650 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. Conquest Hospital and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good'.

Our two acute hospitals have emergency departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services. Our centre for trauma services and obstetrics is at Conquest Hospital, while our centre for urology and stroke services is at Eastbourne DGH. At Bexhill Hospital we offer a range of outpatient, day surgery, rehabilitation and intermediate care services. At Rye, Winchelsea and District Memorial Hospital we offer outpatients, rehabilitation and intermediate services. At Uckfield Community Hospital we provide day surgery and outpatient care.

In the community, we deliver services that focus on people with long term conditions living well outside hospital, through our integrated locality teams working with district and community nursing teams. Community members of staff also provide care to patients in their homes and from a number of clinics, health centres and GP surgeries.

Job overview

An opportunity has arisen for a well organised, efficient individual to provide senior administrative support and leadership for the Eastbourne, Hailsham and Seaford Community Nursing team, which provides care 365 days of the year.

Weekend working and Bank holidays are classed as standard working days and will be on a rostered basis.

The teams are currently across the following bases: St Mary's House, Eastbourne, Hailsham Health Centre, Seaford Medical Practice, Arthur Blackman Clinic, Bexhill Health Centre and Wheel Farm (Westfield).

Successful candidates will be required to travel between sites upon request so having your own transport is essential.

Main duties of the job

We are seeking a proactive and experienced leader to manage our team of Administrators. In this role, you will oversee the day-to-day operations for the Eastbourne, Hailsham and Seaford Administrative Team, provide one-on-one support, and ensure the wellbeing of team members. Your responsibilities will include handling administrative tasks, managing performance and activity targets, assisting with data analysis, and report writing.

The ideal candidate will have substantial administrative experience, preferably within the NHS, and thrive in a busy, fast-paced office environment. Key skills include excellent interpersonal, written, and verbal communication, exceptional time management, adaptability, and strong IT proficiency. The ability to multitask effectively is crucial.

While not essential, familiarity with the ESHT Community Nursing electronic record-keeping system Systmone would be advantageous. Previous experience in line management and a solid understanding of performance metrics would also be beneficial.

Working for our organisation

We are proud to provide 'Outstanding' care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.

In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.

In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Detailed job description and main responsibilities

Please refer to the job description attached. Please note this is subject to review.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria

• Good general education to GCSE Grade C or above, with English and Maths
• NVQ3 in administration / RSA3 secretarial or equivalent experience
• Diploma level Business / Administration / IT qualification or proven equivalent experience
• Ability to undertake further training required in post

Desirable criteria

• ECDL or equivalent IT qualification

Experience

Essential criteria

• Substantial administration experience in NHS or similar complex organisation
• Experience of computerised record systems and data storage / retrieval / analysis
• Experience of complex diary management
• Experience of staff supervision

Desirable criteria

• NHS administration experience in a similar post
• Experience of managing an office
• IT System administration experience
• Staff management experience

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

Documents to download

• Community Senior Administrator B4 - Job Description (PDF, 200.6KB)
• Guidance for Applicants - AFC (PDF, 152.4KB)