Senior Assistant - Accounts Receivable (12-month secondment or Fixed Term Contract)

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Job description

Connect to your Industry

Global Finance Services uses the latest technology and insights to provide Deloitte with a fully-managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Role Responsibilities:

Excellent Service and Relationship Management

• Maintain strong relationships with key stakeholders across the global network.

Collections

• Investigating and resolving queries relating to non-payment of invoices that have exceeded the firm's payment terms, where standard collection processes have not been successful.
• Contacting internal and external clients via letter, telephone and email to aid collection of aged invoices, acting as an escalation point for the credit control team.
• Liaising with solicitors to instruct Legal Debt recovery proceedings, working with internal stakeholders to follow required processes and collate necessary documentation.
• Feeding back status updates, issues and actions required to the internal stakeholders including attending regular meetings with fee earners as required.
• Working on accounts receivable queries from internal and external clients, ensuring they are resolved in a prompt, professional and efficient manner.
• Understanding and complying with firm's policies and procedures in relation to Debtor Management and the firm's business rules.

Engagement Management

• Creating and maintaining WBS codes and client records for secret clients.
• Managing invoicing for secret clients.

Insolvency

• Complete administrative activities to submit claims with Administrators for outstanding fees. Overseeing the process through to close.
• Liaise with internal teams to ensure engagements and debtors for Insolvent clients are captured and handled appropriately.
• Manage the clearing and closing of engagements.

Continuous Service Improvement

• Proactively seek process improvements and establish agreed best practice going forward.
• Identify learning opportunities to improve service both within direct and indirect team.

Connect to your skills and professional experience

• Previous experience of working within a finance function with an accounts receivable focus.
• Previous experience across international organizations/networks.
• The ability to manage own workload effectively across a range of activities, to ensure deadlines are met.
• Demonstrate a methodical, analytical, and clear approach to problems.
• Demonstrate a professional, friendly, and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure.
• Excellent customer service skills showing attention to detail and customer focus, with a good understanding of the client's needs and priorities.
• Team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
• Good listener with a calm manner, and the ability to ask effective questions.
• The ability to act with urgency when necessary.
• A drive to continually improve processes.
• A good knowledge of Microsoft office applications, including excel skills.
• Minimum of 5 GCSE passes or equivalent qualifications with Maths and English as essential subjects.
• Knowledge of Creditor claims for insolvency and legal debt recovery processes would be an advantage.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable."

Our hybrid working policy

You'll be based in Milton Keynes with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers