Senior Administrator

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We are looking for a Senior Administrator to join our Rural Team in Chippenham.

You will be an integral part of our team, working closely with an ambitious adviser and a key point of contact for our valued clients, strengthening client relationships and service quality.

This role is busy and varied and as such, it will suit someone who thrives in a dynamic and challenging environment, who is happy to juggle tasks and work to moving deadlines.

With you deadlines are met, standards are kept and communications are flawless. You are looking for your next challenge, and we are ready to welcome you to Old Mill.

Requirements

Working with an ambitious adviser, you will be managing diary invites in outlook to coordinate the demands of deadlines and client expectations. Helping respond and file client emails so that workload is prioritised for the adviser and the team.

You are a vital touchpoint for clients ensuring correspondence is timely, accurate, and efficient. Establishing a good rapport and high levels of trust with clients, you will contribute to the workflow within the team and therefore ultimately to client service satisfaction.

Building a knowledge base of procedures, problems, and resolutions you will be effectively communicating with the team and clients daily to ensure the flow of work, sharing, and assigning responsibilities.

You are extremely organised with the ability to work to moving deadlines, you are proactive in your approach to work, always thinking that one step ahead, and can positively drive actions and outcomes from other team members.

It is likely that you have experience in a Professional Services or Customer Service environment and can confidently demonstrate your strong administrative qualities'. You are confident and competent in your computer skills you will be using online systems daily, such as Microsoft Teams as well as CRM, accounting software and document filing systems.

Benefits

At Old Mill, we pride ourselves on being happy at work. Being happy at work boils down to a feeling... When you feel respected, you feel motivated; when you feel trusted, you feel empowered.

There is a plethora of perks to enjoy. We believe that happy employees and happy teams = productivity and success.

Old Mill employees are growing minds, not static functions, we provide funding for professional qualifications and transferable skills training is provided vivaciously.

You'll get 25 days' holiday plus bank holidays, and an extra day off for birthday celebrations. Need a bit extra? Just ask. Up to five extra days are purchasable.

Working with numbers..., of course, you love a bargain - so you'll enjoy the staff discounts on savings on mobile phones, utilities, clothes and more...

Piqued your interest?

Click to apply or if you would like to find out more information, please contact Kirsty at Kirsty.maxwell@om.uk.