Securities Official

What is the opportunity

The Securities administrator will have responsibility for the delivery of efficient security management processes for Consumer Banking, Business Banking / CLS Lending. The role will predominantly focus on the interaction with Customers/ Customer Solicitors, and Business relationship managers to ensure all security instructions received are implemented in line with relevant authority received.

The Securities official in partnership with the management team will drive continuous improvement in performance using the levers of Automation & Business Process Offshore opportunities.

This role is based full time in our Cabinteely office.

In this role you will:

• Manage all security instructions received with SLA
• Verification and processing of ATR requests
• Verification and processing of mortgage vacate requests
• Handling the Inbound/Outbound phone channel for ATR & Vacate requests
• Verification of Initial Security Status Reports & Final reports from Panel Solicitors
• Handling and resolution of Security title document escalations
• Continuously challenge the "As-Is" with cost & customer agenda front and centre
• Work closely with the Management team to identify initiatives and implement in a timely manner
• Continually monitor, progress, and as necessary, escalate the resolution of outstanding issues in line with agreed Service Frameworks, proposing solutions and workarounds as required.

What will make you stand out

• A good understanding of Securities Administration would be a distinct advantage
• Proven attention to detail
• Strong customer focus and commercial awareness
• Proven problem solver
• Demonstrated ability to deliver on demanding targets
• Quality conscious and improvements driven
• Strong analytical and PC skills including Microsoft Office & SharePoint
• Strong customer focus, with emphasis on delivery and collaborative approach to problem solving
• Ability to prioritise workloads while working in a fast paced environment
• Excellent communication skills Independent and decisive with an ability to support change delivery and deliver optimum customer and business outcomes

Essential Qualifications

There are no minimum educational requirements for this role.

More about the team

The Corporate and Commercial Customer Delivery Unit is part of the Strategic Transformation and Delivery Division of Corporate and Commercial. It is a large Unit of c300 FTE with a heavy People, Communication and engagement delivery. The individual will play a key role in delivering an exceptional colleague engagement within the Units across C&C CD, supporting the SMT sponsor under the Colleague and People pillar.

Why work with us

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Manage Risk - Self
• Accountable - Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.