Rooms department internship

• Secure a placement with a luxurious Five-Star hotel located in London
• The Peninsula London espouses luxury service, dedication to our customers, and commitment to our employees
• Learn and grow within a strong hospitality company focused on quality with our dedicated internship program

Key accountabilities

• Assist in the check-in and check-out process for guests, ensuring a seamless and efficient experience.
• Support the front desk team with guest inquiries, requests, and complaints, resolving issues promptly and professionally.
• Gain hands-on experience in room allocation, ensuring accuracy and compliance with guest preferences and reservation details.
• Learn about hotel systems and software, such as property management systems (PMS), to support front desk operations and guest service processes.
• Shadow housekeeping staff to understand room cleaning procedures, quality standards, and inventory management practices.
• Participate in training sessions and workshops on guest service etiquette, communication skills, and problem-solving techniques.
• Assist in conducting room inspections to identify maintenance issues, safety hazards, and opportunities for improvement.
• Collaborate and shadow other departments, such as concierge and guest services, to ensure guest needs are met and operational efficiency is maintained.
• Take part in special projects and initiatives related to rooms division operations, such as guest satisfaction surveys, or sustainability programs.

General requirement

• Good English communication (verbal, written)
• Must have the right to work in the UK
• Pleasant, courteous, and fun personality
• Internship Agreement - mandatory

At the Peninsula London, we look after:

Your financial wellbeing:

• Excellent salary package
• Generous service charge distributed equitably to all colleagues
• Life Insurance
• Enhanced company contribution on pension plan

Your medical care:

• Medical cash plans including optical and dental coverage
• Enhanced maternity and paternity leave plan

Your daily health routine:

• State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers' room
• Colleague restaurant with healthy and balanced 24/7 food offerings
• On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

• High street and online shopping discounts
• Rewards and recognition initiatives
• Dry cleaning for uniforms and work attire

Please be informed that the screening of the applications will start on 22nd October. We are delighted to receive your CV and will liaise with suitable candidates directly.

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city's most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city's most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.

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