Restaurant Manager - Wimbledon

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Job Introduction

Restaurant Manager - Wimbledon, Home of Tennis

• £35,000 per annum
• 5 out of 7 days per week
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards

• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and an additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby's 1st birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

The All-England Lawn Tennis Club (AELTC) is one of the world's most iconic sporting locations serving as a private Members Club during 50 weeks of the year and then, for two weeks, hosting The Championships - the world's premier grass court tennis tournament.

The dining offer includes a formal dining room open for lunch six days a week and dinner Monday to Friday evenings. The Club Room is a casual dining experience offering breakfast, lunch and afternoon tea served daily. The Landing Bar is open daily for drinks service.

Role Purpose

As the Maitre'd, you'll play a pivotal role in ensuring that our members and their guests enjoy flawless dining experiences in the Members Restaurant and Clubhouse. Your responsibilities will encompass overseeing restaurant operations, managing reservations, working closely with our culinary team, and leading our service team to deliver unparalleled hospitality to our members

Hours & Shift Expectations

• 7-day week operation
• Saturday, Sunday Lunch service only
• Lunch approximately 40 covers
• Dinner approximately 30 covers
• Expectation to work approximately 5 weekend days per month
• Meals on duty
• 40 hours per week

Key Responsibilities:

1. Hospitality Excellence: Set the standard for exceptional hospitality, ensuring each member and guest receives personalized attention and impeccable service.
2. Team Leadership: Lead by example, supporting our waiting team to provide guidance, training, and support which empowers the team to excel in their roles.
3. Reservation Management: Efficiently manage reservations, orchestrating seating arrangements and accommodating member requests seamlessly using reservation management software.
4. Guest Relations: Cultivate strong relationships with members, anticipating their needs and addressing any concerns or special requests with professionalism and efficiency.
5. Floor Management: Oversee restaurant floor operations during service hours, ensuring smooth service flow, timely seating, and swift resolution of any issues that may arise.
6. Menu Knowledge: Demonstrate a comprehensive understanding of our menu offerings, including ingredients, preparation methods, and wine selections. Assist guests with menu choices and dietary preferences.
7. Quality Control: Maintain impeccable standards of cleanliness, organization, and presentation throughout the restaurant, adhering to health and safety regulations rigorously.
8. Collaboration with Kitchen Staff: Liaise with kitchen staff to facilitate the timely preparation and delivery of food orders, communicating guest preferences and any menu adjustments effectively.
9. Administrative Duties: Handle administrative tasks efficiently, including staff scheduling, inventory management, and financial reconciliation, ensuring accuracy and compliance at all times.

Qualifications:

• Proven experience in a similar role within a high-end restaurant or private members club.
• Exceptional leadership abilities with a talent for motivating and inspiring a team.
• Outstanding interpersonal and communication skills, with a focus on building rapport with members and thier guests.
• Proficiency in reservation management software and basic computer literacy.
• Extensive knowledge of food and beverage, including expertise in wine pairing.
• Meticulous attention to detail and a dedication to delivering flawless service.
• Ability to thrive in a fast-paced environment and remain composed under pressure.
• Flexibility to work evenings, weekends, and holidays as needed.

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focussed on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.