Reception Supervisor - 12 month fixed term contract

We have a great opportunity for an experienced and motivatedReception Supervisor to join our Boardrooms team on a 12 month fixed termcontract. This role is based in our London office helping to cover shifts on arota basis between 7.30am to 8pm Monday to Thursday and 7.30am to 6pm onFridays.

The Role

Manage, motivate, and lead the London reception team toensure excellent customer service aligned with the firm's strategic priorities.Key responsibilities include:

Supervisor Responsibilities:

• Oversee efficient reception, boardroom, and switchboard services, including rota and holiday management.
• Line manage London Boardroom Receptionists to ensure excellent client service and promotion of OC brand values.
• Address complaints, resolve equipment/furniture issues, and report ongoing problems to the line manager.
• Assist in recruiting Boardroom Receptionist staff.
• Coordinate with the line manager for regular team training, as well as train new and temporary staff.
• Ensure a coordinated approach across UK offices for client service, reviewing practices and liaising with peers and the line manager for continuous improvement.
• Lead event coordination and manage reception duties during large events.
• Provide monthly management reports with key statistics on reception and boardroom facilities and visitor experience.
• Communicate with the wider office regarding local reception, boardroom, and telephony services.
• Understand the firm's strategy to identify service improvements and address off-strategy activities.

General Responsibilities:

• Work shifts on reception, boardrooms, and switchboard, including welcoming visitors, booking taxis, recording visitor information, managing room bookings, setting up rooms, ensuring visitor access to core services, checking client areas and equipment, and managing incoming calls.
• Assist in delivering firm events held in the office.
• Manage personal training and development, identifying suitable opportunities.
• Perform any other duties or project work to ensure efficient reception, boardrooms, and switchboard services.

What We Are Looking For:

We seek someone with experience managing aReception/Boardrooms team, excellent communication skills, and the ability tobuild productive relationships at all levels.

Other Key Skills

• Excellent organisational and time management skills.
• Ability to gather, interpret, and present management information.
• Professional, flexible, enthusiastic, self-motivated, and proactive.
• A strong focus on providing an excellent client experience with attention to detail.
• Able to inspire, motivate and develop team members.
• Experience with room booking systems (e.g., Trimble, Condeco), switchboard systems, MS Teams, Logitech, other VC systems, and Microsoft Packages.

Salary and benefits

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

Our recruitment process

We welcome direct applications for our opportunities - if you would like any further information about this role or the firm, we would be delighted to hear from you. Please contact, in complete confidence, Tim Jenkins (Recruitment Advisor) on 0117 917 3666 or email tim.jenkins@osborneclarke.com.

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.

We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.

About Us

Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.

*Services in India are provided by a relationship firm]]>