Practice Manager - Non-Clinical
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We have an exciting opportunity for a friendly, supportive Practice Manager to join our leadership team at Midland Vets in Leyton, East London. As Practice Manager, you will help lead the support team alongside the two clinical directors who manage the practice and the clinical team.
Your New Role
You'll lead our dedicated team of vets, nurses, and support staff, ensuring smooth daily operations while maintaining high standards of client care and staff well-being. Your responsibilities will include preparing monthly payroll, managing holiday cover, overtime, company sick pay, and SSP payments, along with overseeing diary schedules and health and safety protocols. You'll also handle facility and equipment repairs, manage practice debt protocols, and monitor financial trends like turnover and expenditure. Additionally, you'll contribute to the annual pay review and budget process, conduct appraisals for non-clinical staff, and collaborate with the Operations team on practice events such as Pet Health Plans, career days, discounts, and client complaint coordination.
Be part of delivering excellence
Midland Vets is a small animal first-opinion practice based in Leyton, East London. We provide a full range of veterinary services, focusing on high-quality pet care and client support. As a training practice, we offer extensive support to new staff, encouraging continuous education and professional development. Our team consists of five vets, most of whom work part-time with a flexible rota, supported by four qualified nurses, two care assistants, and four receptionists. We deliver personalised care, including surgery, wellness screenings, and specialist treatments in ophthalmology, soft tissue, and orthopaedic surgery.
What We're Looking For in You
We are seeking someone who can effectively analyse financial KPIs and address performance challenges, with a solid understanding of P&L. Strong interpersonal skills are essential for confidently communicating with staff, clients, and contractors. The ideal candidate will have the ability to motivate the team to achieve goals, along with excellent time management and the flexibility to adapt to the practice's needs.
Working Hours
This is a full-time position, consisting of 40 hours per week over 4 or 5 days. We are happy to discuss flexible working arrangements.
Because Our Employees' Matter
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do.
In addition to a competitive salary up to £40,000 per annum (DOE), you will benefit from:
Work Life Balance
* 6.6 weeks annual leave plus additional time off for your birthday
Wellbeing
* Private medical insurance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
Development
* Learning and development opportunities via the IVC Evidensia Academy
* Access to Vetlexicon - our encyclopaedia provider
* Infection prevention and control programme
* Quality Improvement Programme
Professional Memberships
* VDS Cover
* RCVS Fees
Additional
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
£0 - £0 a year
Up to £40,000 per annum (DOE)