Post Funding Property Assistance

Whilst this role will start in administrative support, you can expect to take on more advanced cases in time, and as training is provided. As you develop and hone your skills, you will ultimately manage cases yourself and really forge your career within Together!

What you'll be doing day to day :

• Respond to e-mails and other written requests to meet expectations within service level agreements.
• Update and amend customer account ledgers
• Actively manage the pipeline in order to deliver on agreed SLAs.
• Develop an effective working relationship with other departments to ensure the customers' needs are met throughout the journey.
• Efficiently handle the discharge of securities on redeemed accounts and support the redemption of live accounts so that SLAs are achieved.
• Identify incoming matters and ensure these are added to the queue of work to be processed.

Qualifications

The ideal candidate:

• Strong communication and telephone skills
• Excellent attention to detail
• Strong literacy & numeracy skills
• Good multi-tasking skills
• Flexible approach & ability to adapt to change
• Strong organisational skills
• Experience within a legal/financial services environment might be useful, but is not essential.

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