Port Ellen Brand Home Host

Port Ellen Brand Home Host

Port Ellen, Islay, Scotland

Full-time, Permanent

Closing Date: November 1, 2024

About us

The Port Ellen distillery is reborn after more than four decades of closure in a historic moment for Islay, Scotch and the wider whisky world. Designed from the ground up with discovery in mind, it's destined to push the boundaries of Scotch through experimentation. We want our visitors from all over the world to experience the finest moments of Port Ellen's past and explore the future possibilities of what Port Ellen sets out to create. We want every one of our guests to enjoy an unforgettable experience and that begins and ends with the people who work there.

If you've got a real passion for our craft and our products, help us continue our story and create a future worth celebrating.

In addition to competitive rewards and benefits, we'll provide excellent training and development to help you learn and grow in an inclusive culture that celebrates your contribution. You'll work flexibly, with the support you need to manage your wellbeing and balance your priorities.

If you have a background in Hospitality, Retail, or Travel and Tourism, and a passion for delivering world-class customer service, we'd love to hear from you.

We're welcoming visitors from all over the world, so, if you're able to speak multiple languages in addition to fluent English then please let us know in your application.

About the role

The Port Ellen Private Client Host is responsible for providing personalized, high-end experience to Private Clients, host and coordinate high end and rare tastings, events and travel. They will also generate sales through private client visits and recruitment, and act as the embodiment of our Luxury portfolio to consumers across Destination Scotland.

Top Accountabilities

• Provide personalized concierge services to VIP visitors and private clients; book spaces, organise set up for tastings and catering
• VIP Travel coordinator: (receive requests from the booking system and Private Client Teams, local and global) build Private Client itineraries, oversee bookings via our travel team, arrange all details (welcome letters, sampling liquids)
• Partly responsible for delivering luxury capability across all relevant areas of the business and setting up the private client spaces and experiences
• Partly responsible for delivering Private Sales at Port Ellen and across our Scotland Brand Homes
• Generate sales through Private Client visits as well as spend time on the Retail shop floor when the Private Client space is not busy, to recruit/ spot potential Private Clients
• Take the lead on hosting Private Clients in Lagavulin and Caol Ila distilleries
• Identifying new prospects and building partnerships to recruit clients on Islay and across Scotland
• Train the Brand Home teams at Lagavulin and Caol Ila and nearby Diageo distilleries on HNWI sales and hosting in order to elevate the standard
• Be a Brand Ambassador for the Diageo luxury portfolio and represent during Events
• Manage the ongoing relationship with Private Clients or manage the handover to other Private Client teams, ensure all clients receive necessary confirmation emails, follows ups and data is captured
• Warmly greet private visitors and VIPs and provide an introduction to the Port Ellen, Lagavulin and Caol Ila brand and luxury portfolio
• Have product expertise and constantly develop knowledge on new Prestige product lines
• Actively listen to our visitor' feedback, requests, and concerns in order to take action in an ethical, effective, and timely manner to exceed their expectations
• Uphold security policies and procedures for the private spaces, experiences and stock
• Ensure that the Port Ellen rules, safety standards, and sanitation requirements are followed at all times
• Complete opening and closing procedures in a timely and efficient manner
• Ensure full compliance with H&S regulations across the Brand Home
• Assist with business process improvement and project management
• Assist in the training of new staff
• Maintain good attendance and communicate with supervisory staff on scheduling issues
• Participate in educational opportunities for personal growth and development, including cross-training opportunities
• Perform other duties as assigned

Qualifications and Experience required

• Previous experience in luxury hospitality, food & beverage, and spirits/wine industry
• Previous VIP client experience is essential
• Brand and category knowledge across Spirits and TBA (total beverage alcohol) with particular experience in process, ingredients, provenance, and trends
• Foreign language skills preferred
• Knowledge of global Prestige markets and customers is highly desirable
• Excellent communicator, both verbal and written
• Ability to work independently with minimal direction
• Desire to work in a fast-paced environment
• Be guided by a customer-first mindset
• Possess a friendly, helpful, confident, and engaging personality
• Be familiar with visitor experience best practices and procedures
• Must have ability to prioritize and plan work activities in a timely and efficient manner
• Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
• Must be flexible with work schedule including weekends, holidays, and evenings

Working with Us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

• We offer a highly competitive rewards and benefits package including:Contemporary work life balance policies and wellbeing activities
• Subsidized gym membership
• Contributary pension scheme
• Annual bonus and merit increase (dependent on performance)
• Share options

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.

We believe the most diverse and inclusive culture makes for a better business and a better world.

We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent variousviewpoints, experiences andcommunities who generate thought-provokingworkto enhance ourbusiness and workplace, creating a sense of belonging and opportunities for all.

Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of - and help build - an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.

About Us

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands.

Join us and you'll collaborate, explore, and innovate. Challenge and be challenged. Together with passionate people from all over the world, you'll build brands consumers love.

We value each other and celebrate different perspectives. In our inclusive culture, you'll have the backing you need to test new ideas and learn from them. Harness your passion and desire to grow as you make your mark. Let's unlock a brighter, more exciting future together.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. To achieve this, we need the world's very best people. We're looking for people with curiosity, creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.

Feel inspired? Then this may be the opportunity for you.]]>