.Platform and Tooling Operations Manager
What is the opportunity?
Bank of Ireland is changing how it provides digital services and has introduced a developer platform through its DevOps Centre of Excellence. To support this transformation, we have formed a Platform Operations team to maintain platform availability, assist users, and develop new features.
This senior role is to provide leadership to our platform operations team as it develops to provide outstanding services to our internal delivery teams!
In this role, you will:
We plan to develop this team into an SRE function within the bank, and the responsibilities here are listed with that ambition in mind.
You are a strong and experienced engineering/operations manager who will be responsible for:
- Day-to-day management of the team and providing support and mentorship to the team members as its remit widens.
- Identifying where there are skills gaps on the team and ensuring these are addressed either through recruitment or additional training.
- Taking proactive measures to address platform incidents and resolving them completely, while providing feedback to the team on root causes to prevent future occurrences.
- Ensuring all tools directly supported by the platform, and its dependencies are current and updated frequently & safely.
- Maintaining all supplier due diligence and commercial arrangements to bank standards.
- Working closely with our platform engineering team to ensure operational requirements are in the product backlog.
- Ensuring our enablement teams are fully supported with up-to-date platform technical & operational information.
What will make you stand out?
- Demonstrated experience in a management or leadership type role of an engineering or operations team.
- Experience with operating services in high availability, critically important environments.
- Strong influencing skills and a proven track record of leading a team.
- Proven technical skills and strong commercial foresight.
- Strategic problem solver with vision and drive.
- A work history of contributing and making valuable contributions to overall performance.
Essential Qualifications
3rd level degree in a similar subject area
More about the team
EMS is a part of the Bank's Group Technology and Customer Solutions division. They handle software testing environments. The Atlassian Tools Team and the Tooling Team in EMS develop and operate collaborative and CI/CD tools for the Bank of Ireland.
#li-hybrid #ij-hybrid
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and improve your career!
Flexible working matching promise
Don't let the fear of losing your current work flexibility stop you from applying for new opportunities. We strive to find a job that aligns with your flexible working arrangements.
Key Competencies
- Agile - People Manager
- Accountable - People Manager
- Accountable - People Manager
- Champion Transformation - Self
- Manage Risk - Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.