Planning Analyst
About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job overview:
We have an opportunity for a Planning Analyst to join our Workforce Planning Team here at AXA Health. In this vital role, you'll develop accurate forecasts, maintain optimal staffing levels, and support strategic planning initiatives that drive business success. Working collaboratively across departments, you'll help shape effective supply and demand plans, contribute to forecasting accuracy, and assist in managing change initiatives. If you're a proactive problem-solver with a knack for data-driven insights, this is your opportunity to make a meaningful impact in a dynamic healthcare environment.
Key responsibilities:
• Develop accurate demand forecasts and resource plans using business insights and trend analysis.
• Prepare and deliver planning outputs timely within the monthly cycle for agile decision-making.
• Create and refine budget forecasts with audit trails and variance analysis for transparency.
• Use advanced analytics and scenario testing to optimise resource allocation and efficiency.
• Analyse operational metrics (Demand, AHT, Shrinkage, etc.) to identify risks and guide staffing strategies.
• Assess and refine supply requirements across channels, aligning with capacity and performance targets.
• Support attrition and shrinkage forecasting through historical data analysis and stakeholder collaboration.
• Produce reports and dashboards, translating data into clear, actionable insights for leadership.
• Conduct root cause analysis of operational deviations and develop recovery plans.
• Collaborate with teams to identify risks, develop contingency plans, and ensure service levels are maintained.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Your skills & experience:
• Previous experience in a Planning Analyst role essential, developing and interpreting resource budgets using demand and supply forecasting techniques.
• Experience in change management or change initiatives advantageous.
• Expert in demand forecasting methods including time series, regression, and scenario testing.
• Proficient in workforce management tools (e.g., Genesys, Verint, Salesforce) for demand and shift planning.
• Strong understanding of operational metrics (AHT, Shrinkage, Adherence) and service levels.
• Ability to translate complex data into clear narratives for stakeholders and senior leadership.
• Strong collaboration skills to work effectively with operational teams, suppliers, and stakeholders.
• Excellent problem-solving and critical thinking skills to address forecasting and resourcing challenges.
• High attention to detail with a commitment to maintaining data accuracy, thorough documentation, and adherence to governance standards.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply:
To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to sophie.2.guest@axa-uk.co.uk
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
#Health