Outpatient Deputy Booking Manager

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Job overview

An exciting opportunity has arisen to join the Leadership Team within the Central Booking department at Salisbury Foundation Trust, as a band 5 Outpatient Deputy Manager.

The successful candidate will join the team to provide a friendly and organised booking experience for our patients, working alongside the main booking team to ensure the safe and appropriate booking of outpatient clinics.

The department is a busy but friendly department and has a strong team environment, with staff needing to cross cover and support each other.

Main duties of the job

The successful candidate will need to be experienced in, or be willing to learn how to use multiple IT systems including eRS and Lorenzo and have a good understanding of patient pathways and referral processes.

We are looking for evidence of strong leadership skills, team working as well as the ability to work independently. The organisational skills to work in a busy team environment, whilst prioritising workload and working to deadline, recent line management and leadership experience is essential.

The candidate must have excellent verbal and written communication skills and experience in patient/customer contact.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk

Detailed job description and main responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person specification

Education and qualfication

Essential criteria

• Degree level qualification or equivalent experience

Experience

Essential criteria

• Substantial experience of working in an administrative environment with significant experience managing and developing a team.
• Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services

Desirable criteria

• Experience of managing a team within an NHS setting

Knowledge and skills

Essential criteria

• Planning and organisational skills - ability to prioritise, organise and coordinate workload across the team
• Ability to demonstrate high quality leadership skills

Desirable criteria

• Knowledge and understanding of NHS systems, policies, procedures and practices.

We offer excellent benefits that help make SDH a great place to work. These include but aren't limited to:-

• Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff
• Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 years
• An additional day's leave to celebrate your birthday (after 12 months)
• Access to a career average revalued earnings pension scheme
• Life assurance if a member of the pension scheme
• An extensive Health and Wellbeing offer to help you deal with life's challenges
• Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home
• Cycle to work scheme
• Uniform provided (where required)
• On site Day Nursery and Holiday Play scheme
• On site health and fitness club
• On site car parking
• Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

SEASONAL RESPIRATORY VACCINATIONS

We continue to encourage and support our staff to participate in the seasonal respiratory vaccination programme in order to protect themselves, colleagues and their patients.

GETTING TO WORK

We offer parking on site at Salisbury District Hospital, a daily charge applies. We encourage our staff to utilise other green methods of getting to work such as cycling or walking where possible, and our Trust is well connected through the bus services to the city centre and other areas.

OUR COMMITMENT TO EQUALITY

We are committed to making Salisbury an inclusive and welcoming place for every single staff member, regardless of who they are and where they come from. Equality sits at the heart of everything we do, and we ensure that all employees have equal opportunity to develop, to apply for promotions and to work flexibly.

The Trust actively promotes a work environment free from harassment and discrimination and provides training for staff to ensure this happens. We also closely monitor recruitment activity, training, development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, martial status and age.

OTHER INFORMATION

If this job requires you to have DBS check to enable you to properly fulfil the requirements of the job, on appointment, you will be required to replay the cost of obtaining a DBS check and this amount will be reclaimed in instalments from your salary. Many staff use the DBS update service at a cost of £13 per annum but you need to sign up for this via their website.

Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.

JOIN THE CONVERSATION

Find us on social media, we're on Facebook, X, Instagram, and LinkedIn - search for SDHRecruitment or Salisbury District Hospital.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Outpatient Deputy Booking Manager (PDF, 260.5KB)
• Facts about Salisbury (PDF, 214.5KB)