OpEx Support Function Lead
Description
We define data strategy, governance, data quality standards and the interfaces to our enterprise assets (including ARIS process repositories and the Datalake) to enable a rigorous OpEx vision across UKI. Our aim is to unlock efficiency, productivity and compliant, customer-centered outcomes through trusted data and insights.
As the Opex Mining and Analytics Lead, you'll shape and execute the data strategy for OpEx, turning complex analytics into actionable business recommendations. You'll lead guilds and resource planning, partner with IT, the AI Hub and senior business leaders, and drive measurable improvements in operational KPIs across Underwriting, Claims, Policy Admin and Customer Contact/Services.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you'll be doing:
• Define and own the OpEx data strategy, vision, data definitions, governance, quality standards and interfaces to corporate assets (Datalake, ARIS).
• Use data to identify process inefficiencies, quality issues and opportunities for performance improvement across UKI value streams and support functions.
• Develop and maintain OpEx models, dashboards and reporting frameworks that enable operational leaders to prioritise transformation and digitisation.
• Ensure data quality, security and ethical use of analytics in line with FCA and other regulatory requirements.
• Translate analytic outputs into clear, actionable recommendations that drive measurable improvements in KPIs, cost to serve and cycle times.
• Lead Guild governance: assign members to squads, optimise resource utilisation, and partner with IT, the AI Hub and other guilds to deliver needed data tools.
• Monitor and manage resource allocation across products, flag conflicts or shortages, and drive continuous improvement in delivery standards.
• Set and refine Guild standards and operating practices to ensure consistent, high-quality delivery across Tribes and Products.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply.
What you'll bring:
• Demonstrated experience leading OpEx data analytics capabilities in a regulated UK financial services environment, delivering tangible improvements to operational KPIs.
• Practical expertise in data mining, statistical modelling, machine learning and predictive analytics, with a track record of turning insights into business impact.
• Proven ability to deliver data-driven insights on operational process performance to prioritise productivity improvements (including process communications or task mining) and drive measurable outcomes.
• Hands-on experience delivering operational excellence interventions using Lean, Six Sigma, DMAIC, CI and process mining tools, and depth with process repositories such as ARIS.
• Ability to establish and sustain a continuous improvement culture and embed analytics outputs into BPM/ARIS.
• Advanced knowledge of Business Process Architecture and value stream management, with hands-on experience across one or more of Underwriting, Claims, Policy Admin or Customer Contact/Services.
• Excellent senior stakeholder management skills and the ability to influence across Tribes, Products and senior leadership.
• Technical leadership and advocacy within OpEx, together with robust knowledge management practices to capture, share and reuse guild knowledge.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to daniel.harrison@axa-uk.co.uk.
Who we are:
AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.