Operational Support

What is the opportunity

9 month fixed term contract within the loans C&R business supporting with day to day operational requirements, remediation work along and various projects.

In this role you will:

• To provide day-to-day support as an interface between external service providers and the Bank of Ireland.
• Support the Operations Manager in handling the queries and processing of customer required actions through the third party relationships.
• Case management activities to ensure systems are accurate and reflect the customer's situations
• Support resolution activity relating to change initiatives within the Collections and Recoveries team
• Appropriate maintenance of external contractor records within the Bank of Ireland and alignment to group HR policies for external support
• Maintenance of inbound e-mail contact from external third parties
• Effective control for case management activities between multiple third parties and in-house customer facing teams.
• Administrative support relating to the effective running of Collections and Recoveries including onboarding requirements for the Loans
• Test required on remediation or sale activity.

What will make you stand out?

This is non-customer facing role, however you will be dealing with customer requests via our third party suppliers so a knowledge of Consumer Duty, GDPR, record retentions and other banking regulations is required. Good technical knowledge of outlook, excel word, PowerPoint etc. Ability to take notes and write up minutes.

Essential Qualifications

There are no minimum educational requirements for this role.

More about the team

The business unit deals with the PO/AA/BOI loans product and the current back book of cases.

Why work with us

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Accountable - Self
• Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.