Operational Resilience Manager - 9 month FTC
Description
We're looking for an Operational Resilience Manager to join our team on a 9-month fixed term contract as we enhance operational resilience across AXA UK&I. In this critical role, you'll assist in implementing a comprehensive response to regulatory requirements aimed at transforming our approach to resilience within the industry. Collaborating closely with business and operations teams, you'll help foster a 'Resilient by Design' culture, ensuring that resilience weaknesses are identified and addressed in every aspect of our service delivery.
Your contributions will be instrumental in executing the operational resilience framework, encompassing business continuity, crisis, and incident management. You'll play a key part in establishing robust arrangements for all AXA UK companies and subsidiaries, ensuring compliance with both regulatory requirements and AXA Group Standards. If you're passionate about operational excellence and resilience, we want to hear from you!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you'll be doing:
• Identify, review and map important business services.
• End to end scenario stress testing, identifying key issues and vulnerabilities.
• Drafting of annual self-assessment.
• Develop and monitor detailed MI and KRIs relating to all areas of regulatory operational resilience.
• Assist the Head of Operational Resilience and the Operational Resilience Lead in the development and implementation of continuity strategy for AXA UK businesses, ensuring it supports both large operating companies and small subsidiaries.
• Deliver appropriate crisis and incident management procedures, plans, training and exercising across AXA UK's businesses.
• Be the expert and serve as the alternate AXA UK point of contact for crisis management, taking the lead for operational resilience when required.
• Support the Head of Operational Resilience and the Operational Resilience Lead in managing an annual testing program that ensures our operational resilience strategies are effective when needed.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.
What you'll bring:
• Experience in an operational resilience role.
• Up to date knowledge and understanding of operational resilience, business continuity and crisis management practices, standards and developments within the industry.
• Detailed knowledge of relevant FCA and PRA legislation and best practice.
• UK insurance market experience within the last 3 years.
• Knowledge of technical IT and facilities infrastructures.
• Ability to effectively interact, liaise and influence all levels of employee, external project managers and other third parties.
• Effectively document and communicate operational resilience position through Committee and Board papers.
• Strong attention to detail.
• Ability to manage own workload, prioritise and flex between various activities.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
• Competitive annual salary
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to holly.2.beer@@axa-uk.co.uk.
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Who we are:
AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.