Manager, Consumer Operations, Operations Transformation

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Job description

Connect to your Industry

Do you want to help diverse organisations within the Transport, Hospitality and Business Services industries to develop and implement effective and efficient operational delivery models? Are you passionate and enthusiastic about operational design and delivery, and thinking creatively to solve client issues? Could you provide insights to help our Transportation, Hospitality and Business Services clients make the right decisions, address key challenges, and identify ways to achieve goals and objectives aligned to their strategy? Have you delivered complex transformation programmes? Can you think on your feet and adapt where necessary? If you say yes to any of these, please apply.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We are looking for candidates who can demonstrate skills and experience in the following:

• Proven, deep industry knowledge of the dynamics and trends in Food Services, for example Food Manufacturing, Grocery, or Services organisations, for example: optimising end-to-end processes across a food organisation's middle and back office, for example Procure to Pay (P2P), technology solutions that improve business operations, for example within food supply chains or enabling functions, approaches and innovations to embedding sustainability, for example reducing food waste
• Managing project teams to design and deliver future-fit Operating Model, Process or Cost Reduction initiatives that enable clients' strategic, technological, cost, efficiency and/or sustainability objectives
• Analysis and improvement of core end-to-end processes within consumer businesses, including - but not limited to - Order to Cash (O2C), Procure to Pay (P2P) and New Product Introduction (NPI)
• Programme management expertise, experience of managing successful teams and engagements on time and to budget and being able to organise insights into a logical flow that 'tells the story' when presenting recommendations.
• Leading client thinking, identifying areas of innovation that encourage new ways of working and enhance their existing operating model, including the design of technological and organisational solutions that enable cost and efficiency improvements

Additional desirable experience includes:

• Previous consulting experience, whether as an independent advisor or in-house
• Broader industry knowledge across Transportation, Hospitality and Business Services (THS)
• Evaluating and applying emerging and innovative technologies in (Process automation and Gen AI) to design operating models and business processes to deliver transformative results
• Development of business cases and identifying and/or delivering sustainable cost savings in collaboration with senior clients.

Connect to your skills and professional experience

We design, build, and optimise operations of THS businesses to enable their biggest ideas and help them to become digital and sustainable. Working with colleagues across Deloitte, we combine business design, process design and cost transformation with technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. We need curious people that will drive change and adapt to disruptive trends.

We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other.

At Deloitte, we value difference, with respect at the heart of our inclusive culture. We recognise that our people are juggling demanding careers with commitments and interests outside of work. We are open to discussing with you the different ways in which we can support agile working arrangements.

Connect to your business - Consulting

Distinctive thinking, deep expertise, and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we'll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"It is really great to work for a company which is so highly respected and has great ambition to grow; we get to grow with it." - Peta, Technology

"In terms of career progression, you can steer your own ship at Deloitte. This all happens within a very supportive performance structure, including a people leader and a coach to soundboard your ideas and maintain regular feedback on your performance. The flexibility now to be able to work from home but also being able to go into the office allows a more comfortable work-life balance. What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Consulting

"I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Consulting

"It's such an inspiring place to work; everyone you talk to is working on something interesting." - Gillian, Consulting

Our hybrid working policy

You'll be based in one of our UK locations with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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