Lead UX Researcher

What is the opportunity?

As we move deeper into the development of a Design culture, we're standing up a UX research function to help shape every customer journey and have a fantastic opportunity to join us!

As a Lead UX Researcher you'll be integral to the wider Group Customer Office, and will be well versed in user-centred design methodologies, including user research and journey optimisation.

This is a 12 month fixed term contract

In this role, you will:

• Take ownership for designing, conducting and analysing user-centred design research in a timely manner
• Conceptualise high-level ideas for improvements to digital journeys and interfaces
• Support the Banks strategy to be customer-obsessed
• Influence product strategy and road mapping through the team's insights and frameworks
• Identify and prioritise short term and long term research that delivers impact

What will make you stand out?

We are seeking an accomplished researcher with experience of both face-to-face and remote testing methods. You will need to be detail oriented, analytical and a natural problem solver.

We need someone who is experienced in design methodologies and will bring a focus on customer experience improvements.

Finally you will be a strong communicator who is influential and collaborative and can convey usability standards and rationales clearly and effectively.

You will have experience in:

• Conducting all types of usability/UX methodologies (particularly one-on-one)
• Qualitative and quantitative analysis
• Customer data, personalisation, customer engagement subject areas and analytical skills
• Working with cross-functional teams

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

A new role in the Group Customer Office (GCO) will be the driving force behind building a customer centric culture at all levels of the organisation. The new GCO division will be responsible for development of a Group wide Customer Strategy focused on listening to the voice of our customers and putting them at the heart of decision making for the Bank. They ensure that we are actively listening to our customers, advocating for their needs and putting customers first across all divisions within the Group. The GCO will work to build a culture where both colleagues and customers choose, stay and advocate for Bank of Ireland. This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in-person collaboration - exact frequency to be agreed with manager.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

#li-hybrid #ij-hybrid

Key Competencies

• Customer Focused - Self
• Amplify Capability - Self
• Agile - Self
• One Group, one team - Self
• Champion Transformation - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.