Lead UX Designer

What is the opportunity?

As a UX Designer, you'll be integral to the Experience Design team, within the Group Customer Office. You'll play a pivotal role in shaping the future of our digital products and services. You'll work collaboratively with multi-disciplinary teams, including subject matter experts and diverse technical teams. Your mission? To put the customer at the absolute centre of everything we do!

This is a 12 month fixed term contract

In this role, you will:

• Create service blueprints, wireframes, and prototypes.

• Develop intuitive interaction and navigation models

• Communicate usability and accessibility standards, giving rationales clearly and effectively.

• Present high-level concepts and strategies to business stakeholders

• Evaluate solutions with users through research

• Support creation, management and maintain our design system

• Support adoption of our design system across the group

• Support our evolving design process
• Support design deliveries into our digital products

What will make you stand out?

We are looking for a problem solver who is experienced in design methodologies with a focus on customer experience improvements.

We want an influential team member who can communicate well with senior team members. You proactively address and resolve dependencies across team boundaries. You drive clarity through design - designing the right thing, then the thing right.

With strong oral and written communication, presentation, and analytical skills you will be able to communicate usability standards and rationales clearly and effectively and capable of presenting high-level concepts and strategies.

You will need to be fully aware of emerging technologies that can deliver rich, intuitive, and engaging experiences.

Experience with any of the following will help you to stand out but is not necessary to apply for this role;

• Degree or equivalent experience in Psychology/HCI/Anthropology/Computer Science/Design
• Previous experience in the financial industry

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

A new role in the Group Customer Office (GCO) will be the driving force behind building a customer centric culture at all levels of the organisation. The new GCO division will be responsible for development of a Group wide Customer Strategy focused on listening to the voice of our customers and putting them at the heart of decision making for the Bank. They ensure that we are actively listening to our customers, advocating for their needs and putting customers first across all divisions within the Group. The GCO will work to build a culture where both colleagues and customers choose, stay and advocate for Bank of Ireland. This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in-person collaboration - exact frequency to be agreed with manager.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

#li-hybrid #ij-hybrid

Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Champion Transformation - Self
• Amplify Capability - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.