Key Account Coordinator

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview:

Do you have an interest in delivering excellent service to AXA Health's corporate clients? We know our customers are looking for more than just our expertise in insurance, we help make the difference in their health and wellbeing too. Working alongside our Account Managers, you'll support renewing our health & wellbeing book of business, as well as driving renewal of large corporate clients.

Key responsibilities:

• Be the first point of contact and resolution for day-to-day queries.
• Deliver excellent service to our corporate clients and assist the Account Management team with client retention.
• Maintain an up-to-date knowledge of products, both insurance and non-insurance, specific to health and wellbeing corporate customers and the key benefits these products offer.
• Build an in-depth knowledge of your clients, appreciating individual client requirements and how best to manage them and meet their needs.
• Develop an understanding of different department functions within AXA Health, particularly the departments you'll interact with. Know what they do and how they impact on our processes and how we impact theirs.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

Your skills & experience:

• Experience of working with health and wellbeing and large corporate accounts - essential.
• Hands on experience of owning a portfolio of large corporate clients - essential.
• Excellent relationship building and communication skills, appreciating different communication styles and adapting as necessary.
• Precise time management skills.
• Collaborative and approachable team member.
• Customer centric, results driven and proactive whilst remaining flexible and forward thinking.
• Integrity and able to take ownership for your work.

For an overview of this role, please contact Daniel Hudd, Team Manager at daniel.hudd@axahealth.co.uk.

How to apply:

To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to bayley.colbran@axa-uk.co.uk.

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

#Health #LI-Hybrid