IT Change Manager

Osborne Clarke are seeking an experienced IT Change Manager (known internally as IT Change Authority Manager) to join our growing IT department in our Bristol office.

This newly created role will play a crucial part in operationalising and maturing IT Change Management internationally by standardising the methods, tools, and procedures for proficient and prompt handling of all changes to IT Services. The IT Change Manager will improve the success rate of IT changes, minimising customer impact and ensuring that all changes are documented, assessed, and approved before implementation.

This is a permanent position offering hybrid working.

The role

The IT Change Manager will protect the integrity of live services by ensuring efficient control and scheduling of process, application, and infrastructure changes by preventing collisions.

Other key responsibilities include:

Change Management: Owning the IT Change Management practice and ensuring it meets target success criteria by operationalising and maturing change management capability. Assessing change proposals and authorising and documenting "standard changes", referring significant and major changes to the Change Acceptance Board (CAB) for assessment. Ensuring efficient control and scheduling of software or hardware modifications to prevent multiple upgrades creating unpredictable outcomes.

Application of Best Practice Processes, Tools and Models: Applying ITIL 4 principles to enhance the IT Change Management process, promoting the use of best practices across IT to ensure consistent and effective technological change management. Continuously improving the IT Change Management process based on feedback, metrics, and industry standards.

Planning and Organisation: Planning and prioritising changes to ensure they are implemented with minimal risk and maximum efficiency. Identifying the resources required for effective change management, including tools, personnel, and budget. Driving process adherence and adoption.

Quality Orientation: Ensuring that all change management procedures are followed consistently. Maintaining accurate records of all changes, ensuring that they are logged, tracked, and reviewed according to defined standards. Acting promptly to correct any quality defects that could impact service delivery.

Communication and Knowledge Sharing: Ensuring stakeholders are aware of their roles and responsibilities in the change process, communicating regularly with stakeholders to provide updates on the status of changes and to ensure that they are informed of any potential impacts. Providing training and support to ITS staff on the change management process and the use of relevant tools.

Leadership and Teamwork: Working closely with other IT service management functions, such as Incident and Problem Management, to ensure alignment and coordination of change management activities. Supporting the development of change management skills within the team.

We are looking for

• Previous change management experience gained in IT.
• Strong collaboration skills to work effectively with various stakeholders.
• Excellent communication, listening, and interpersonal skills to build relationships and effectively manage changes across the organisation.
• Ability to negotiate effectively, influence others, and drive consensus in order to achieve common goals.
• Strong analytical and problem-solving skills with a focus on risk mitigation and process improvement.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong understanding of ITIL 4 principles and best practices, particularly in change management.
• Ability to lead and coordinate cross-functional teams to effectively manage and implement changes.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Attention to detail to ensure the accuracy and thoroughness of change management activities.

Salary and benefits

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

Our recruitment process

We welcome direct applications for our opportunities - if you would like any further information about this role or the firm, we would be delighted to hear from you. Please contact, in complete confidence, Dan Jones (Recruitment Manager) on dan.jones@osborneclarke.com.

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.

We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.

About Us

Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.

*Services in India are provided by a relationship firm]]>