HR Assistant

Introduction

Are you passionate about people, problem-solving and providing first-class support? We're looking for a motivated HR Assistant to join our People Team in Leeds.

Reporting into one of our Team Leaders, you'll be part of a friendly, collaborative group who are at the heart of delivering excellent HR services across the business.

From resolving first-line queries to keeping processes running smoothly, this role is perfect for someone who thrives under pressure, enjoys variety, and takes pride in delivering great customer service with accuracy and care.

What you will be doing

• Action HR administrative tasks in William Hill's SAP SuccessFactors system, such as new starter process and updating employee and job information.
• Maintain all employee personnel files using the online filing system, ensuring full adherence to document retention guidelines in line with GDPR.
• Triage and resolve or escalate people queries via phone or email as required within the agreed SLAs and KPls.
• Provide excellent customer service to our people and help guide them through situations, providing the highest levels of resolution, support and customer satisfaction.
• Work closely with other departments, such as Payroll, Systems, L&D and Recruitment, as well as Business Managers and our people, to ensure complete adherence to processes and collaborative working.
• Propose process improvement ideas which can reduce time, improve accuracy, or enhance controls.
• Support ad-hoc processes and projects as and when required.
• Support others within the team and work collectively when needed.

Who we are looking for

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:

• Have excellent communication skills, both written and verbal with attention to detail.
• Have the ability to influence, engage and build working relationships with stakeholders.
• Be proficient with IT and able to use Microsoft Outlook, Excel and Word, with HR systems experience desirable.
• Have experience of working in a service centre environment with a passion to deliver great customer service.

What we offer

Our roles offer more than just a job, you'll become part of the evoke family! We have created an environment where our people can thrive. Check out some fantastic benefits on offer:

• Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts Discounts at a range of high-street retailers
• Financial Competitive salary, pension, and bonus schemes.
• Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!

More about evoke

We're a business that embraces change and progress. With a rich history behind us, we've learned a lot and have led the industry in many ways. Now part of evoke, we are marking a new sense of purpose, direction and ambition for the business.

Our culture is all about creating great experiences, for both our customers and our people. You'll benefit from flexibility and trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play.

We'll invest in your future to help you develop your unique strengths and build a career that's right for you. By investing in you, we'll raise our game. Across all that we do, we aim for excellence, encourage creativity, and have fun.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!






Business evoke