Head of Workforce Planning & Operations

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Job Introduction

Head of Workforce Planning & Operations - Glasgow SEC

• £45,000 per annum
• 5 out of 7 days per week
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores

• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and an additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby's 1st birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

About the Role:

We are seeking a Head of Workforce Planning & Operations to oversee the strategic workforce needs for the Scottish Event Campus (SEC), which is one of the UK's leading event venues, comprising the SEC Centre, SEC Armadillo, and the OVO Hydro. Hosting a variety of events from international conferences to concerts, exhibitions, and more.

The role of Head of Workforce Planning & Operations at the SEC for Levy encompasses a comprehensive and strategic approach to the venue's workforce planning, ensuring the organisation is staffed with qualified and motivated personnel to meet its goals. This role is pivotal in conducting volume recruitment campaigns to attract a diverse and skilled workforce, crucial for the operational efficiency and innovation of the SEC. Additionally, the Head of Workforce Planning & Deployment is responsible for team retention strategies, focusing on creating a supportive and engaging work environment to reduce turnover and enhance employee satisfaction..

Key Responsibilities:

• Strategic Workforce Planning: Develop and implement a comprehensive people strategy, aligning with both Levy's and SEC's business goals to ensure the venue is staffed with exceptional culinary and hospitality professionals.
• Team Leadership: Lead the People Operations team in recruitment, onboarding, payroll, and deployment, ensuring smooth operations across diverse and high-volume events.
• Culinary & Service Excellence: Work closely with our teams to recruit and deploy top-tier culinary and service professionals who share our passion for creating extraordinary food and hospitality experiences.
• Volume Recruitment: Design and lead large-scale recruitment campaigns to attract a diverse, highly qualified workforce, tailored to the needs of SEC's dynamic events.
• Employee Engagement & Wellbeing: Drive initiatives that foster a positive, inclusive workplace culture and enhance employee engagement, wellbeing, and retention.
• Talent Management: Oversee talent development programs, including succession planning, leadership development, and staff training, with a focus on delivering excellent service.
• Innovative Recruitment Strategies: Collaborate with marketing and communications to develop sourcing strategies, including partnerships with educational institutions, job boards, and social media.
• Operational Oversight: Ensure efficient resource planning and deployment across events, maintaining SEC's reputation for seamless, first-class service

About You:

• Experience: Proven track record in senior workforce planning or people operations roles, ideally within the events or hospitality sectors. Strong understanding of volume recruitment is essential.
• Leadership: Inspirational leader with the ability to motivate and develop teams in high-pressure, fast-paced environments.
• People Passion: Deep understanding of managing people & employee related issues, with an appreciation for the complexities of recruiting and staffing venues to create extraordinary experiences.
• Problem-Solving: Exceptional communication, interpersonal, and decision-making skills, with the ability to navigate complex employee relations matters.
• Diversity & Inclusion Advocate: Commitment to fostering a diverse and inclusive workplace, where each team member feels valued and empowered to contribute.
• CIPD Qualification: Desirable but not essential.

Why Join Us?

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.