Head of Professional and Advisory Services, EMEA

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Overview

Working at Atlassian

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

For this role, we are looking to hire eligible candidates who are remotely located in the United Kingdom.

Your future team

We are hiring an experienced leader to join our team as the Head of Professional & Advisory Services for the EMEA region. This role is important to driving the success of our professional services offerings, ensuring high-quality delivery, and aligning services with customer outcomes. You will report to the Global Head of Professional & Advisory Services.

The Atlassian Advisory Services team is a remote, globally-distributed team of Atlassian solution advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organizations having some of the most complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration.

Responsibilities

• Leadership and Team Development: Lead a high-performing team within the EMEA Professional and Advisory Services region. Ensure team members meet performance metrics and foster a culture of continuous improvement and professional growth.
• Strategic Planning and Execution: Oversee the strategic planning and execution of professional services projects. Ensure alignment to business objectives and customer needs, delivering services within scope and budget.
• Sales and Business Development: Collaborate with the sales team to drive new business opportunities and expand existing accounts. Engage with customers pre-sale to understand their needs and tailor services accordingly.
• Customer Success and Relationship Management: Build and maintain strong relationships with key customers, ensuring their satisfaction and alignment to the value of services delivered. Be a trusted advisor to customers, helping them achieve their business goals through our services.
• Financial Management: Manage the P&L for the EMEA Professional Services division, ensuring profitability and growth objectives. Develop and oversee budgets, forecasts, and financial performance metrics.
• Cross-functional Collaboration: Work closely with other departments, including sales, product, and customer success, to ensure a cohesive approach to customer engagement and service delivery.

Qualifications

• 10+ years of experience in leading professional services teams within the technology or enterprise software industry.
• Strong track record of managing P&L and driving business growth.
• People management and team development skills, with the ability to inspire and motivate a diverse team.
• Strong customer relationship management skills, with a focus on delivering value and achieving customer outcomes.
• Ability to work independently and manage multiple priorities.
• Excellent communication skills, with the ability to engage with stakeholders at all levels.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh

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