Head of Operations - Harlequins RFC

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Job Introduction

Head Of Operations - Harlequins RFC

• Up to £45.000 per annum
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

JOB PURPOSE:

The primary objectives of the role is to provide a quality, market leading and customer orientated service to our clients. To drive the highest level of service across match day and non match, across Hospitality, Retail services and Conference & Banqueting

The Head of Operations must ensure the smooth planning and delivery of a first-class service whilst managing business needs and performance standards.

Act as a brand custodian for the service delivery provided at The Stoop, whilst striving to deliver market-leading initiatives to ensure a quality guest experience. Keep abreast of market trends and competitor performance. Take ownership and responsibility for Operations as directed to Hospitality Lounges, Executive Suites, Conference and Banqueting and Retail services

Be proactive in your approach to service delivery, strive for quality and improvement at all times and lead a team with confidence.

ACCOUNTABILITIES:

To be polite, professional and friendly at all times with customers, clients and colleagues

To ensure the highest level of customer care is adhered to at all times

To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations

Manage labour planners and budgets in line with agreed margins

To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice

To consistently challenge 'the norm' and drive change and improvement at every opportunity

Be abreast of current food and beverage trends and look to innovate and improve the overall operation

As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency

To own and drive projects forward in agreed timescales and in line with budget

To lead from the front, be hands on when needed and set standards throughout all operational areas

To actively support casual and variable team meetings and briefings, providing regular, clear and concise communication as required

Lead your direct reports in an open and supportive manner to deliver exceptional service levels

Be responsible for and meet the legal and Company requirements for fire, safety, health and hygiene

To report health and safety issues through AIR, including all accidents and near misses

Ensure effective staffing levels are implemented throughout the catering operation whether that be Conference and Banqueting or Match day Hospitality, to provide excellent customer service within the agreed standard and financial targets.

Oversee event and hospitality are set-up to the correct standards as per BEO's and sales information

Provide detailed information relating to cost of sales and sales mixes, analysis and provide suitable recommendations to ensure that these are delivered

Oversee the implementation of staffing planners to effectively set up and clear down areas of responsibility in line with business needs and in line with set targets

Prepare all cash and credit stock sheets, in accordance with the guidelines. Issue stocks according to stock sheets, recording accurately any shortfalls

Place orders directly with relevant suppliers, in line with company policies, and ensure all relevant paper work is completed

Oversee and improve all elements of Operation financial results

THE PERSON:

Excellent communication and interpersonal skills.

Keen eye for attention detail.

Strong financial knowledge and the ability to influence financial outcomes

Builds good working relationships with all stakeholders and delivers a service that exceeds expectations. Relationships are characterised by a high level of acceptance, co-operation and mutual respect.

Responds quickly to changing circumstances by being flexible. To not only accept change but to seek it out. Value different perspectives and ideas.

Adheres to a strong set of moral, ethical and professional principles which shows soundness of personal character, honesty and truthfulness. Takes personal responsibility and accountability

A real "people" person, with rounded leadership and planning skills, with a capacity to grow and develop into new areas of expertise as required

Well versed in clarifying client and customer requirements

Ability to work to deadlines

Keeps abreast of market trends and competitor performance.

Strong working knowledge of Microsoft and CRM products

Preferably Personal Licence Holder

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focused on doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

More about the role:

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.