Head of Dynamics and Power Platforms (ITO Professional Services)

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Role Introduction

Role Introduction

At OneAdvanced, we embrace innovation, enabling our customers to seize every opportunity and transform their businesses. We are seeking a dynamic and experienced leader to head our Microsoft Dynamics and Power Platform team within the Managed Services Professional Services division. Reporting to the Director of Professional Services, you will take ownership of driving exceptional customer service and commercial success for this rapidly growing team..

In this role, your visionary leadership, customer-centric approach, and strong business acumen will be key to leading a team of consultants, project managers, architects, analysts, and developers. Your mission is to deliver transformational change to our customers while continuously improving our Dynamics and Power Platform offerings.

What You Will Do

• Leading and Inspiring Your Team: Manage and mentor a talented team of Dynamics and Power Platform consultants, architects, and engineers, fostering a culture of collaboration, excellence, and continuous development.
• Delivering Customer Transformational Change: Oversee a portfolio of customer projects, ensuring timely and successful delivery of Dynamics and Power Platform solutions that drive significant business transformation.
• Building Strong Customer Relationships: Develop and nurture relationships with key customers, acting as a trusted advisor and ensuring the highest levels of customer satisfaction.
• Collaborating with your Leadership Team: Work closely with, and as part of the Professional Services Leadership Team to align delivery with broader company goals, ensuring continuous improvement of consulting and transformation services.
• Driving Business Growth: Contribute to the growth and profitability of Professional Services, while supporting the expansion of our outsourcing and managed services revenue streams.
• Ensuring Operational Excellence: Be accountable for workforce planning, ensuring the right skills are available at the right time to meet demand. Maintain a focus on delivering high-quality work while balancing billable utilisation with professional development.
• Shaping Technical Strategy: Lead the development of technical strategies and best practices within the Dynamics and Power Platform team, promoting innovation in automation, business intelligence, and data management through Microsoft Modern Workplace technologies.
• Supporting Sales and Pre-Sales Efforts: Partner with sales and pre-sales teams to scope, estimate, and win new business, ensuring smooth transitions from sales to delivery.
• Maintaining Operational Alignment: Ensure alignment between operations, architecture, and delivery teams, promoting best practices such as "operability-by-design" and maintaining a feedback loop to ensure ongoing improvement.
• Providing Transparent Reporting: Deliver clear and effective reporting to track progress, successes, challenges, and risks, enabling transparent discussions and informed decision-making.

What You Will Have

• Customer Service Passion: You are dedicated to delivering exceptional customer experiences through your team's expertise.
• Leadership in Delivery: You have experience leading delivery teams on Microsoft Dynamics and Power Platform projects, both new implementations and enhancements.
• Technical Knowledge: You have a strong understanding of how Microsoft Power Platform, Modern Workplace, Cloud Technologies, and Dataverse combine to drive business transformation.
• Commercial Acumen: You possess solid business insight, honed through experience in a customer-facing professional services, or consulting environment.
• Inspirational Leadership: You are capable of inspiring and leading a team towards excellence and continuous improvement.
• Mentoring and Coaching: You have experience mentoring and developing high-performing teams, fostering growth and collaboration.
• Stakeholder Management: You have exceptional stakeholder management skills and can communicate effectively at all levels.
• Collaboration: You are a natural collaborator who thrives on enabling teams to focus on value creation by identifying and removing obstacles.
• Project Methodologies: You are an expert in both traditional project methodologies (Prince2, APM) and agile frameworks, with experience implementing Scrum in teams with low agile maturity.

What We Do For You

Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave - 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally

• Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance - Providing you with support and assistance when you need it most

Recognition - Highlighting and rewarding the great work our people do

• Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference - we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! - Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here