Head of Concierge

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Job Description

Position Summary:

Are you a hotel professional with a passion for delivering unforgettable experiences?

As Head of Concierge at The Park Tower Knightsbridge Hotel, you will play a pivotal role in shaping the luxury guest experience. You'll lead a dynamic, dedicated team of concierge and luggage porters, ensuring every guest's stay is not just memorable, but extraordinary. Your experience and expertise will help create seamless, personalised services that delight guests from check-in to check-out, while also driving the hotel's financial success. The ideal candidate will have a strong passion for excellence and be a proud holder of the prestigious Golden Keys, or be actively working towards achieving this recognition.

Key Responsibilities:

• Lead and inspire the concierge team to exceed guest expectations, ensuring each day is a new opportunity to create wow moments.
• Develop, write, and update Local Standard Operating Procedures (LSOPs) for the concierge department to ensure consistency, efficiency, and the highest standards of service at all times.
• Develop exciting and innovative goals that keep the team motivated, organised, and laser-focused on delivering world-class service.
• Foster a culture of excellence, where the concierge team is driven to not just meet, but surpass guest satisfaction goals and financial targets.
• Leverage your knowledge to build a rich, easily accessible database of local hotspots, from trendy restaurants to hidden gems, ensuring guests have the insider scoop.
• Curate bespoke services for guests, from private car rentals and exclusive tickets to unique shopping experiences and tailored leisure activities.
• Be culturally aware and sensitive to guests' individual needs, delivering personalised services that make them feel truly at home.
• Stay in the know about daily hotel operations, from guest arrivals and departures to VIP arrivals and special requests, ensuring your team is always prepared to deliver.
• Serve as a role model, demonstrating the highest standards of professionalism and hospitality, inspiring your team to do the same.
• Foster an open, communicative environment where your team feels empowered to contribute ideas, solve problems, and work together seamlessly.

In return for your hard work, we give you...

• Service Charge & Commissions
• Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
• £5 breakfast when staying in any of our European hotels
• Private Medical Plan
• Discounted food & drink in restaurants and bars at Marriott International hotels
• Discounts for your friends and family
• 28 Holiday days (increasing with length of service)
• Paid breaks and free meals on duty
• Employee Assistance Program
• Company Pension Scheme
• Cycle to Work and EyeCare schemes
• Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
• Wellness and mental health programmes
• Amazing staff parties & activities
• Length of Service and monthly recognition awards and gifts
• World class training and development
• Unlimited career opportunities (internationally and locally)
• ...and much more

Where you will work:

Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.