Head of Claim Technical Excellence
Description
As a Programme Manager, you'll be at the forefront of transformative change! We're dedicated to delivering exceptional customer outcomes through innovative and efficient claims management, and as part of our strategic portfolio, the team plays a vital role in shaping the future of how we serve our customers, leveraging cutting-edge technology and process improvements to stay ahead in a competitive market.
We're now seeking a seasoned Programme Manager to lead large-scale IT and Business Change Programmes within our Claims Strategic Portfolio. This pivotal role involves managing diverse stakeholder relationships, ensuring timely and within-budget delivery, and fostering a culture of continuous improvement. You'll be a key member of the Claims leadership team, championing best practices in project management and driving initiatives that make a real impact on our business and our customers.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
What you'll be doing:
• Oversee the delivery of large change programmes, ensuring they meet scope, time, budget, and quality standards.
• Apply disciplined project management practices, including planning, resourcing, risk management, and reporting.
• Develop and maintain effective stakeholder engagement strategies across functions and third-party partners.
• Manage project budgets and expenditure, ensuring financial controls are adhered to.
• Lead and support a high-performing delivery team, including talent development and resource planning.
• Foster a culture of continuous improvement and engagement within the Claims Tribe.
• Ensure all technical and business outcomes meet AXA's quality and compliance standards.
• Act as the primary escalation point for project issues, risks, and dependencies.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.
What you'll bring:
• Proven track record of delivering complex, large-scale programmes or projects in a multi-organisational environment.
• Significant experience in IT and business change, ideally within insurance or financial services.
• Accreditation in project management disciplines (e.g., Prince2, MSP, Agile, Waterfall).
• Demonstrable leadership skills with experience managing and developing teams.
• Strong stakeholder management skills, with the ability to influence senior management.
• Budget management experience with a focus on financial control and reporting.
• Excellent communication skills, capable of presenting to senior stakeholders and steering committees.
• Knowledge of end-to-end IT solutions and the project delivery lifecycle.
What we offer:
At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
• Competitive annual salary of up to £80,000 per annum
• Annual company & performance-based bonus
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to daniel.harrison@axa-uk.co.uk.
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AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.