Groups Account Manager EMEA

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Job Description

JOB SUMMARY

This primary function of the Group Account Manager [GAM] is to provide dedicated account management support in the group segment. The position will support the Account Director (AD) and/or Account Managers (AM) that serve either as the global leaders or continent leaders on regional accounts. More specifically, these positions will:) support the creation and execution of the group account strategy; maintain relationships with all of the accounts' central group buyers and interact with Marriott's Field sales and Revenue Management teams in executing group leads. Additional responsibilities to include: (1) management of the designed accounts lead process, (2) implementation of account group initiatives, (3) intermediary management as appropriate, (4) on-going account servicing in the group segment, and (5) management of field account team on activities relating to the group segment.

Position will be located in London.

CANDIDATE PROFILE

Education and Experience Preferred

• High School diploma or equivalent required.
• 2 years experience in the Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required.
• Proficient with CI/TI or SFA.
• Strong preference for candidate with fluent English, both written and spoken

CORE WORK ACTIVITIES

• Managing Work, Projects, and Policies
• Provide proactive account management with primary focus on the group segment. Maintain strong relationships with each accounts' key group buyers, intermediaries, and other buyers globally who impact the accounts' group buying process - either directly or through development of global account team members.
• Assist Account Director with the development and implementation of sales strategies in the group segment, including:
  • Analyze account information for the purpose of proactively soliciting group business
  • "Map" accounts to ensure effective deployment of global account team against all buyers
  • Maintain High Impact Meeting Maps for each account (along with AD/AM)
  • Create and deliver customized solutions to create and sustain competitive advantage
• Handle all aspects of the group lead management process including:
  • Direct Sales Coordinator(s) in the quality control process of lead management prior to customer presentation
  • Ensure timely and thorough correspondence with all hotels regarding lead status
  • Proactively close the businessProvide ongoing quality control of account data and management reporting.
• Provide tactical support to all account team members on the group segment
• Research and analyze account information and relevant data to identify new business opportunities in the group segment and partner with the AD/AM to create innovative solutions for the customer.
• Provide project management oversight on the implementation of account-related initiatives in the group segment.
• Maintain accurate and up-to-date account information in SFAWeb|CI/TY

Maintaining Business Goals

• Achieve and exceed goals including performance goals, revenue/room night goals, team goals, etc.
• Develop specific goals and plans to prioritize, organize, and accomplish assigned responsibilities.
• Submit account plans/reports/data requests in a timely and accurate manner.

Demonstrating and Applying Business/Discipline Knowledge

• Demonstrate knowledge of job and industry-relevant issues, products/services, systems, and processes.
• Use standard software applications such as MS Office, SFAWeb|CI/TY, MRDW, etc.
• Conduct basic financial analysis and exhibit understanding of revenue management.
• Articulate knowledge of Marriott brands, business needs, and pricing strategies.
• Use relevant internal and external data (e.g. account production, competitor information, industry trends) to formulate recommendations and influence business strategies that drive greater market penetration in the group segment.

Contributing to Teams

• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound business decision-making; demonstrate honesty/integrity; lead by example.
• Motivate and provide a work environment where associates are partnering effectively to deliver sales goals and customer commitments.
• Collaborate effectively with peers, managers, and customers in a global and culturally diverse environment.
• Work effectively in a virtual team-based environment.

Additional Responsibilities

• Inform and/or update stakeholders on relevant information in a timely manner.
• Manage time efficiently and demonstrate effective organizational skills.
• Present ideas, expectations and information in a concise, well-organized way.
• Provide sales program/event leadership, reporting support, and/or general operational and administrative guidance, as needed.
• Perform other duties, as assigned, to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.