Digital & Technology - Invoice to Cash Solution Owner

About us
Diageo is the world's leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry. Arthur Guinness, Alexander Walker, and many other dedicated people that followed in their footsteps, cared deeply about the people and businesses they fostered, and the communities in which they operated. Today we stand on the shoulders of these giants and act with the same entrepreneurial spirit. We are a spirited company born of an incredible entrepreneurial legacy. The success of Guinness®, Smirnoff®, Johnnie Walker®, Tanqueray®, Baileys® and many more brands led to the formation of our company in 1997. And we only thrive today because of the talent of our people to grow our brands, old and new, and keep them strong. Our purpose, celebrating life, every day, everywhere means that our brands are part of celebrations big and small. We believe that living our purpose in full is to make the most of life - to be the best you can be at work, at home, with friends, in the community, and for the community.

Digital and Technology's vision for Diageo is to become the best data insights-driven consumer products company, unleashing the power of data with consumers, customers and suppliers to create competitive advantage.

We strive to accelerate time to value through strategic partnership, world class execution and maximum adoption of our products, solutions and data. We are passionate about creating a dynamic culture capable of continuous and sustainable improvement.

Purpose of Role

The Solution Owner is a key role within the Value Stream Team, responsible for defining anddelivering innovativeandfit for purposesolutions to meet business objectives within an Agile IT organization. This role requires a deep understanding of the organization's strategic goals, customer needs, and market trends, as well as strong leadership and collaboration skills to work effectively with cross-functional teams. The Solution Owner acts as the liaison between businessstakeholders,andthedevelopmentand runteams, ensuring alignment, prioritization, and successful deliveryand supportof solutions.

Invoice to Cash is a business critical process for the company - it starts from the moment an invoice is generated until the customer's debt (payment) is settled. D&T Invoice to Cash Solution Owner is responsible for the delivery of the new solution(s) within the LEAPFROG programme scope.

Top Accountabilities

Solution Strategy and Vision:

• Develop and communicate the vision and strategic direction for the software solutions within the value stream, considering business goals and market needs.
• Collaborate with stakeholders to define the product roadmap, ensuring alignment with the organization's objectives and customer needs.
• Prioritize features and user stories based on business value, technical feasibility, and customer feedback.

Agile Delivery Management:

• Act as a servant leader within the Agile team, facilitating sprint planning, backlog grooming, and other Agile ceremonies.
• Collaborate with the Scrum Master and development team to ensure the successful delivery of software solutions, adhering to Agile principles and best practices.
• Continuously monitor and measure project progress, identifying and resolving issues and risks to ensure on-time and high-quality delivery.
• Collaborate with DevOps and Run teams in establishing and delivering appropriate service levels

Stakeholder Management:

• Engage with business stakeholders, product managers, and end-users to understand their needs, gather requirements, and provide updates on project status.
• Manage stakeholder expectations, ensuring effective communication channels are in place to address concerns and solicit feedback.
• Collaborate with other Solution Owners, Product Owners, and Value Stream Leaders to ensure alignment across teams and maximize value delivery.

Product Ownership and Definition:

• Define and prioritize user stories and product backlog items based on input from stakeholders, market analysis, and customer feedback.
• Collaborate with UX/UI designers and development teams to ensure user-centric design and delivery of solutions.
• Provide clarity and guidance to the developmentand runteamson product requirements, acceptance criteria,service level objectivesand desired outcomes.

Continuous Improvement and Learning:

• Foster a culture of continuous improvement within the value stream team, encouraging experimentation and innovation.
• Gather and analyze feedback from stakeholders and end-users to drive enhancements and evolve the product roadmap.
• Stay up-to-date with industry trends, emerging technologies, and Agile methodologies, sharing knowledge and best practices with the team.

Budget:

• Total cost of ownership management and optimisation across people, portfolio, BAU for their area.

Qualifications and Experience Required

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Proven experience as a Solution Owner, Product Owner, or similar role within an Agile environment.
• Strong knowledge of Agile principles, frameworks (e.g., Scrum, Kanban), and software development methodologies.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to effectively prioritize and manage multiple projects and competing priorities.
• Analytical mindset with the ability to translate business needs into clear product requirements.
• Experience in the IT industry, preferably with a focus on software development and delivery.
• Familiarity with relevant technologies, tools, and concepts in the software development lifecycle(S4Hana's FSCM module, Esker, HighRadius and other industry-wide OTC tools)

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