Deputy Premium Operations Manager - The o2

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Job Introduction

Deputy premium Operations Manager - The o2

Basic £55,000

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focused on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Role Purpose

To assist the Premium Operations Manager and Deputise in their absence in ensuring the highest possible delivery of hospitality in all premium outlets and areas within the venue.

Assist the Premium Operations Manager in ensuring consistent and exceptional product quality and service standards to achieve and exceed department targets and grow our reputation for celebrated customer experiences.

Your area of responsibility covers several exceptional entertainment and dining concepts from members areas, a la carte restaurants, exquisite private suites to fast paced bars and lounges as well as a large number of suites and club rooms.

You will assist the Premium Operations Manager deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You are integral to this vision and will be passionate about creating something special.

A passion for detailed planning, perfection in service delivery, knowledgeable with both food and beverage but eager to share and absorb knowledge. This is a role for someone who is passionate, knowledgeable, focuses on the guest experience each night and shows considerable attention to detail. The successful candidate will be skilled in maximising their team's potential and doing things 'the right way'.

KEY RESPONSIBILTIES

Operational Standards & Efficiency

• Assist the Premium Operations Manager in overseeing service throughout all Premium areas, leading by example and establishing a visible presence. Use experience and personality to inspire and build and maintain positive momentum.
• Make an outstanding guest experience in all Premium outlets in the venue.
• Identify areas for process or product improvement and implement strategies to enhance operational efficiency aligning with the Business Transformation Plan.
• Assist the Premium Operations Manager in overseeing staffing levels and payroll cost analysis
• Collaborate with other departments and managers to streamline workflows and implement best practices.
• Conduct thorough assessments of current processes and systems to identify areas for improvements.

Financial Analysis and Reporting

• Assist the Premium Operations Manager with financial analysis and feasibility studies for potential venue projects.
• Monitor and analyse the financial performance of existing locations, identifying areas for improvement and growth.
• When required, to generate reports on project progress, financial status, and key performance indicators etc..

Stakeholder Engagement

• Assist the Premium Operations Manager in preparing for and to attend all client premium meetings monthly. Assist in presenting these at these meetings when required.
• Engage and communicate with stakeholders at all levels to build awareness, understanding, and support for change efforts.
• Foster a collaborative culture that encourages input and feedback from diverse stakeholders.

People

• Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality.
• Conduct regular performance reviews and talent management / succession planning activity.
• Ensure effective team communication flows throughout the venue.
• Ensure that any required training and development is delivered in line with any transformation projects if required.

PERSON SPECIFICATION

• A naturally confident leader, with senior management experience to inspire large operational teams to deliver results
• Confidently able to manage a mixed portfolio of outlets and business functions.
• Senior management presence to engage with client, peers and functional specialists.
• Positive and passionate focus on food - a natural flare for hospitality
• Excellent communication skills
• Experience of working with a client group
• Previous P&L accountability and evidence of commercial nous
• Exudes confidence, energy and charisma
• Can effectively switch between being the leader and a team player according to the situation at hand.
• Structured approach but also demonstrates flexibility and agility
• Calm and resilient. Not deterred by an' unforeseen challenge'
• Problem solving skills
• Willing to work evenings and weekends as required