Deputy Dispensary Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.7 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

Job overview

The post holder will support the Dispensary Manager in the provision of all operational aspects of the dispensary service at King's College Hospital NHS Foundation Trust and will deputise as necessary in the management of the service.Aside from facilitating the rapid discharge of patients from hospital and to ensure that Pharmacy and the Trust meets its objectives with regards to TTA turnaround times; the post holder will also be responsible for facilitating workflow for in-patients, out-patients and controlled drug dispensing.This post holder will ensure that all dispensary staff work to a high standard in providing quality pharmacy services to patients and other Healthcare workers using the dispensary service at King's.

Main duties of the job

To organise and manage the provision of all dispensary-based services, including inpatients, outpatients, and controlled drugs to agreed performance targets with guidance and support from the dispensary manager.

For further details please see Job Description and Person Specification attached.

Working for our organisation

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

People Management and Performance

• Lead, coach and manage the performance of the team in line with good people management practices. Ensuring excellence is recognised and under performance is addressed.
• To supervise staff and activities in the dispensary to ensure that all work in completed accurately, promptly and in order of priority. To address issues with individuals as they arise
• To deliver a customer-focused service to all patients who attend the Dispensary.

• To adhere to the highest principles of customer services when dealing with patients, staff and the public.

• Promote pharmaceutical care for all patients.

• Be able to check clinically screened dispensed prescriptions.

• To provide specialized advice to patients/clients directly using the dispensary service which contributes to the education of patients/clients and provides adequate information in order for them to be able to use their medication safely and as prescribed using verbal and/or written information as necessary.

• To participate in ward based activities as necessary, which may include discussing medication with patients and checking patients' drugs for suitability for use.

• To investigate Pharmacy errors relating to the Dispensary and to suggest strategies to minimize or eliminate risk.
• Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans.
• Ensure the team is compliant with all statutory, mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant.
• Manage team absences including sickness in line with Trust policy ensuring the appropriate return to work meetings occur, e-roster is updated and productivity is at keep to the highest possible level.
• Identify and fill any vacancies that arise within the team in line with the Trust's recruitment policy and process.
• Identify talent and support the internal talent management process in order attract and retain and succession plan for your people.
• Review skills mix at regular intervals in order to identify any potential opportunities to maximise resource utilisation / allocation, ensuring job descriptions are kept up to date.
• To line manage staff, including allocated band 3 and band 5 dispensary staff.

• Carry out regular 1:1 meetings and appraisals.

• To understand, take responsibility and maintain all the following, according to Trust procedures:

• Ensure overall wellbeing of the team is maintained. Continuously support in improving the morale of the team and implementing a culture of zero-tolerance for bullying and harassment.

Policy and Processes
• To be responsible for safe and secure management and delivery of controlled drugs within dispensary as per the legal requirements and standard operating procedures including maintaining weekly and monthly cycle counts, adjusting ward stock levels where appropriate, managing the introduction of new practice or drugs into the CD room. Understand the use of the Omnicell system and train staff as part of their induction
• To write and maintain a complete set of standard operating procedures for all areas of work within the dispensary and to participate in the production of clinical policies and procedures. This includes ensuring that SOPs are reviewed and up-to-date
• To be responsible for and manage the distribution of FP10 prescription pads, ensuring secure storage arrangements in the pharmacy and when in use throughout the hospital.
• To ensure that the dispensary satisfies all legislation and good practice recommendations relating to the safe storage and supply of medicines

Research and Service Development

• To publish or present project work carried out in conjunction with colleagues.

• To participate in research and audit undertaken in Pharmacy with regards to Pharmacy Patient Services.

• To participate in other departmental audits and projects as required.

• To provide regular activity and quality monitoring information to the Dispensary manager and to use this information to develop the service and improve and/or maintain a quality service

Education and Training
• To participate in the dispensary training of all pharmacy staff when necessary.
• To ensure that all staff have received appropriate training for the tasks that they are required to complete, including competency assessments.
• To participate in the dispensary training of all pharmacy staff when necessary.
• To train NVQ level 2 & 3 pharmacy services candidates.
• To monitor progress and review achievements of candidates, maintaining accurate records.
• To make judgments on evidence against national occupational standards and provide constructive feedback, guidance and support.
• Undertake and maintain CPD to ensure knowledge and skills are up-to date in occupational and assessor national standards
• To ensure that all tasks undertaken relating to NVQ are completed in a timely manner.
• To work as Educational Supervisor (ES) for candidates undertaking ACPT training as per the CPPE and departmental requirements
• To work as a Practice Supervisor (PS) to support Pre-Registration Pharmacy Technicians in their dispensary rotation, including carrying out observations and Multisource Feedback Forms.

Information Systems and Data Management
• To liaise with Pharmacy IT for EPIC password access, and other IT issues including raising tickets for Epic/label issues.

Communication and Representation
• To deal with complaints from patients, carers and hospital staff, taking appropriate action to remedy issues as they arise and report to the Dispensary manager.

General
• The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.

• To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
• We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.

• To observe and maintain strict confidentiality of personal information relating to patients and staff.
• To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
• This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
• All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
• Everyone is responsible for promoting inclusion no matter their role or team. At King's, we want to create an environment where everyone feels valued, respected and welcomed
• At King's we are a kind, respectful team:

Kind. We show compassion and understanding and bring a positive attitude to our work

Respectful. We promote equality, are inclusive and honest, speaking up when needed

Team. We support each other, communicate openly, and are reassuringly professional

Safe Guarding

The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibility to support the organisation in our duties by;

• attending mandatory training on safeguarding children and adults
• familiarising themselves with the Trust's processes for reporting concerns
• reporting any safeguarding child or adult concerns appropriately

Infection Control Statement

The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.

The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role.

These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.

Person specification

Qualifications

Essential criteria

• Professional registration with the General Pharmaceutical Council
• Accredited Checking Pharmacy Technician qualification
• Experience of training and supervision of pharmacy staff

Experience

Essential criteria

• Direct Line management of staff

Desirable criteria

• Knowledge of procedures for dispensary services

Other criteria

Desirable criteria

• Practice Supervisor Training or equivalent

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Click here to see the range of benefits we offer
• Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Due to a high volume of applications, this advert might close before the displayed closing date. It is therefore recommended that you apply promptly

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Deputy Dispensary Manager (PDF, 472.4KB)
• Denmark Hill Site Map (PDF, 1.2MB)
• Visa and Sponsorship Information (PDF, 352.6KB)