Data Rights Case Handler

What is the opportunity

You will be a part of a great team responsible for supporting and implementing Data Rights requests under the GDPR Legislation. Your key tasks will be to work with your direct team and other areas of the business to accurately fulfil the requests with the regulatory timeframe helping to achieve great customer outcomes!

Your primary office location will be Bristol however there will be chances for hybrid working.

In this role you will:

• Logging any DSAR/DSR requests onto the workflow tool ensuring accurate customer data is input into the system in a timely manner
• Issue any holding communication to customers and collate and package all information required and send to the customer.
• Taking control of all incoming communications that is sent to the Data Rights Request mailbox.
• Manage DSAR/DSR requests with one calendar month timescales.
• Responsible for navigating various systems across UK Mortgages, Loans, Credit Cards, Transactional Banking and Northridge to provide the customer with the correct correspondence.
• Write to customers to confirm information required and perform Third Party verification.

What will make you stand out?

Experience within a multi-product Financial Services Industry

Experience in a customer service environment

Strong letter writing skills.

Attention to detail and focus on delivering quality outcomes for customers.

Excellent personal organisation and time management Ability to prioritise between competing priorities in a sometimes stressful environment

Ability to prioritise between competing priorities in a sometimes stressful environment

Essential Qualifications

There are no minimum educational requirements for this role.

More about the team

This role sits within the UK Customer Relations (UK Customer Complaints) operation as part of the Office of the Chief Operating Officer within Bank of Ireland UK Plc.

In addition to Data Rights, the UK Customer Relations Team is made up of several different functions that include the Vulnerable Customer Unit, the management of the Bank's relationship with the Financial Ombudsman Service and Complaints Management.

Why work with us

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• Accountable - Self
• One Group, one team - Self
• Manage Risk - Self
• Agile - Self

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.