Customer Service Advisor, Northridge

What is the opportunity?

This is an exciting opportunity for someone who wants to work in a dynamic and encouraging fast-paced environment. If you are interested in building your skills and progressing your career within the asset finance industry, then this position will create the opportunity for further career development.

In this role you will:

• Provide outstanding service to customers in every interaction.
• Handle customer queries as they arise by telephone, email and other channels
• Action outgoing calls by telephone to customers.
• Encourage the use of self-service facilities
• Identify customer vulnerabilities and ensure that these are dealt with sensitively.

What will make you stand out?

• Experience of providing excellent customer service
• Proven ability to demonstrate excellent attention to detail and focus on delivering quality outcomes for customers.
• Excellent communication skills eg via telephone / e-mail in a professional manner
• Ability to prioritise workloads while working in a fast paces, service driven business

Essential Qualifications

There are no essential qualifications for this role

More about the team

NIIB Group Ltd. trading as Northridge Finance is part of the Bank of Ireland UK PLC and specialises in providing personal and commercial asset finance products across the UK.

As part of Bank of Ireland UK, Northridge supports its goal to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted and respected UK brands and intermediaries.

Our successful approach to partnership is helping to make us to be distinctive in the marketplace and challenge the big UK retail banks, by offering consumers a genuine and accessible alternative that they can trust.

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Why work with us?

Bank of Ireland prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Manage Risk - Self
• Accountable - Self
• Agile - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.