Customer Operations Executive

Job Title: Customer Operations Executive

Location: Belfast

Contract terms: Permanent

About us

Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value.

About the function

The IOI Customer Service Centre is a Centre Of Excellence within Diageo and ensures our customers receive a high level of customer happiness. The Customer Services team, based in NI provide an inbound and outbound customer service to all Diageo Ireland Customers.

About the role

The role of a Customer Operations Executive supports the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Ireland.

• To support and improve the customer experience on the online platforms for Diageo One, handling queries via the CMT tool and the Live Chat function.
• To be ambassadors for Diageo One, seeking opportunities to increase usage from reporting, analysing trends and ensuring customer retention.
• To ensure every customer receives excellent customer service and supplier significantly to ensuring Diageo maintains its position as supplier of choice.
• Become an SME for Diageo One and stay up to date and be involved with improvements and technical queries.

About you

If you are interested in developing a career in the Sales Support area, have strong interpersonal skills and keen to join an international company, this is an extraordinary opportunity for you!

What you will bring

• 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification
• At least 6 months Customer Service Experience in a busy customer service role
• Knowledge of SAP and SalesForce/CRM tools is a significant advantage
• Proven to work under tight timelines and abiding by SLAs
• Knowledge of Microsoft tools, especially Excel, also an advantage

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Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.]]>