Account Manager

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Role: Account Manager

Location: Waters Edge, Clarendon Dock, Belfast BT1 3BH

Working Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours)

Salary - £26,000 - £30,000 DOE + Commission

Due to continued growth within Radius the successful applicant will report directly to the team lead and play a key role in supporting Radius ambition to significantly grow Telecoms accounts in NI/Ireland. We are looking for a account manager's who are passionate and driven to succeed. The successful candidate will look towards future development within the role and progression opportunities offered within Radius.

The role ...

The role of Account Manager - Telecoms is really important to us. You will be responsible for a high quality of service provided to customers through consistent adherence to processes and procedures.

Your responsibilities day to day will be...

• Deliver a proactive Contact Strategy to customer base
• Deliver a proactive review strategy for all customer base
• Drive upselling and cross-selling within customer base, including the build of a sustainable pipeline
• Deliver a retention strategy to help reduce churn in line with expectations
• Demonstrate excellent commercial acumen to help maintain margin within customer base and to drive GP within customer base new sales
• Demonstrate ability to provide accurate business reporting in line with Line Manager guidelines and timeframes
• Have a positive attitude toward customers in all interactions and establish positive rapport

What experience / skills are we looking for?

• Excellent communications skills both oral and written
• Able to demonstrate a professional and proactive approach
• Knowledge and experience in dealing with customer queries and issues and the ability to bring to a satisfactory resolution.
• Proven account management experience
• Telecoms experience in a B2B or B2C campaign desired but not essential

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• An accessible and approachable Senior Management team

Still curious?

If you're interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

Broadband , Operations , Telecoms , Provisioning , Fixed Line , Telco , Telecommunications , Client Services , Customer Service , Administration , Admin , Customer Care , Account Manager , Account Management