Customer Contact Advisor

What is the opportunity?

This is an exciting chance to join a high-performing team and gain in-depth knowledge of the Life and Pensions industry. You'll have the opportunity to grow your career while being part of an award-winning team that is recognised for its customer-first approach. If you're looking to make an impact and develop your skills, then this could be the role for you.

In this role, you will:

• Provide outstanding service in every phone and email interaction with customers.
• Collaborate with your team to meet service and customer experience goals.
• Deepen your understanding of the products offered by New Ireland Assurance and Bank of Ireland Life.
• Play a proactive role in retaining existing business by addressing customer needs.
• Communicate clearly, always focusing on solutions and putting the customer first.

What will make you stand out?

You have a strong focus on customer satisfaction, displaying outstanding problem-solving skills and a meticulous attention to detail. You're self-motivated and can work independently, and your excellent administrative and a high level of communication skills. You're curious about financial markets, particularly Life and Pensions, and enjoy learning more about the industry. Your dedication to delivering quality service makes you a standout candidate.

Essential Qualifications

QFA/APA qualification or a willingness to work toward them.

More about the team

New Ireland is a leading life assurance company in Ireland, dedicated to supporting customers through key life moments. We offer a range of protection, investment, and pension solutions, always aiming to help our customers thrive. Our team is committed to delivering excellence and maintaining our strong reputation in the market.

This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in person collaboration exact frequency to be agreed with manager.

#li-hybrid #ij-hybrid

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• Accountable - Self
• Agile - Self
• One Group, one team - Self
• Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.