Consumer Duty Programme Manager / Director

What is the opportunity?

BOI seek a talented Programme Manager/Director to manage and lead the key remaining elements of the UK Consumer Duty programme, a regulatory programme with the objective of ensuring that the best interests of the customer are put front and centre of everything the bank does.

Location - successful candidate can be based in Belfast, Bristol or London.

Please note this is a 9 month position.

In this role, you will:

Planning and Delivery:

Manage and support the ongoing development, tracking and delivery of a prioritised plan of activity, spanning the following key areas:

Tracking and monitoring of all centralised activities :

• Centralised tracking and reporting of all communications changes and customer journey enhancements
• Manage and develop business wide responses to FCA requests and publications as required

Delivery of software solutions:

• Manage the delivery of a digitised Product Governance Solution and other software as required
• Lead discussions and negotiations with 3rdparties to agree contracts and work orders
• Define plans, timelines and resource requirements to successfully deliver the planned solutions.

Consolidation of planning, reporting and governance

• Lead the development of a consolidated, updated centralised view of all CD plan activities to support regular and clear reporting through governance.
• Manage the tracking and reporting against the key embeddedness criteria across the business areas
• Lead the regular reporting of progress against the plan to SteerCo, Exco and Board.
• Working with Heads of Business and Consumer Duty business team, lead the delivery to full transition into BAU and programme closure.l
• Manage performance of the team and team members against the planned work.

Monitoring & Control

• Ensure, with business lead and team members, that a clear, up to date set of RAIDs is maintained for the programme.
• Ensure risks and mitigation plans are in place, understood and escalated as required.
• Ensure that issues requiring steering decisions or actions are progressed in a timely manner to avoid delays or re-work.
• Ensure costs related to the programme are understood and, working with Finance, managed through the relevant forums.

What will make you stand out?

• Strong knowledge of Financial Services, with a background in regulation, regulatory change and change at Bank of Ireland - experience of Consumer Duty a distinct advantage.
• Strong leadership skills along with strong Business Acumen and problem solving skills
• Pro-active and engaging Stakeholder/Relationship Management
• Excellent oral and written communication skills, including Board level papers and presentation experience
• Innovative thinker and agile mindset
• Clear thought leadership and ability to lead and direct resources
• Demonstrable ability to provide clear, unambiguous reporting to all areas of the bank
• Credibility and confidence working at senior levels in the organisation
• Demonstrable ability to work to tight deadlines
• Proactive and flexible approach; ability to work effectively with multiple priorities in parallel

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role

More about the team

The UK Consumer Duty programme is a regulatory programme with the objective of ensuring that the best interests of the customer are put front and centre of everything the bank does.

Why work with us?

The Bank of Ireland company culture prioritises work life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid parental leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us, we have an employee assistance program, financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

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Flexible working matching promise

A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Key Competencies

• Customer Focused - Leader
• Manage Risk - Leader
• Agile - Leader
• Accountable - Leader
• Champion Transformation - Leader

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.